Ryan Reindl
Los Alamitos,CA
Summary
Information Technology professional with hands-on experience providing first-level support in a municipal government environment supporting 70+ users across multi-site operations. Skilled in Active Directory administration, Microsoft Intune device management, system imaging (MDT/PXE), and endpoint deployment. Experienced in troubleshooting hardware, software, and network issues while maintaining IT asset inventory and documentation. Seeking an entry-level IT Support or Systems Administrator role to contribute to secure and reliable infrastructure operations.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Information Technology Intern
West Basin Municipal Water District
Carson, CA
07.2025 - Current
- Provided first-level technical support to 70+ users across administrative offices and treatment plant facilities via phone, in-person, and remote tools.
- Installed, configured, and maintained desktops, laptops, printers, mobile devices, and peripheral equipment.
- Managed Active Directory accounts including password resets, OU creation, GPO configuration, permissions, and license assignments.
- Created and deployed applications and updates using Microsoft Intune MDM and PDQ Deploy.
- Supported system reimaging and mass deployment initiatives, imaging 50+ laptops using MDT and PXE boot.
- Led contractor transition project deploying 50+ laptops and 20+ mobile devices, ensuring smooth domain access and operational continuity.
- Maintained IT asset inventory, supported equipment requisitions, and ensured accurate device tracking.
- Troubleshot hardware, software, and network connectivity issues including IP conflicts and switch-related problems.
- Authored SOPs and technical documentation in Confluence for onboarding, offboarding, and equipment setup procedures.
- Collaborated with IT staff to escalate and resolve complex issues in compliance with organizational policies.
Education
Bachelor of Science - Management Information Systems
California State University of Long Beach
Long Beach, CA12-2026
Associate of Science - Cyber Security
Cypress Community College
Cypress, CA05-2024
Skills
- Active Directory (User Provisioning, OU Creation, GPOs), Microsoft 365, Exchange, SharePoint, Windows Server
- System Imaging (MDT, PXE), Microsoft Intune (MDM & App Deployment), PDQ Deploy & Inventory, Desktop & Laptop Configuration, Printer & Peripheral Setup
- LAN Troubleshooting, IP Address Resolution, Cisco Switch Support, Access Point Deployment
- Hyper-V, VMware, Virtual Network Configuration
- Jira, ConnectWise, Confluence, IT Asset Inventory Management, SOP Documentation
- Windows 10/11, Windows Server
- Teamwork & Communication
Certification
• Network Security Support Technician (Certiport) - Provided technical support and troubleshooting for network security systems, leveraging Certiport-certified skills to ensure secure and efficient operations.
• CCST Cybersecurity (Cisco Certified) - Demonstrates foundational cybersecurity knowledge, including threat detection, risk mitigation, and security operations.
• CCST Networking (Cisco Certified) - Validates proficiency in networking fundamentals, including protocols, IP addressing, and troubleshooting.
Timeline
Information Technology Intern
West Basin Municipal Water District
07.2025 - Current
Bachelor of Science - Management Information Systems
California State University of Long Beach
Associate of Science - Cyber Security
Cypress Community College