Ryan Reyes
San Antonio,TX
Summary
Dynamic professional with a proven track record in customer service and financial analysis at BiBerk Insurance. Skilled in project management and team building, I excel at crafting tailored solutions that enhance client satisfaction. My experience in sales strategies and market research drives successful outcomes in competitive environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Baseball Instructor
Self-employed
San Antonio, TX
07.2021 - Current
- Designed customized training programs for players of various skill levels.
- Conducted individual and group lessons to enhance player performance.
- Analyzed player techniques to provide constructive feedback and improvement strategies.
- Organized practice sessions to develop team dynamics and communication skills.
- Coordinated with parents to discuss player progress and development goals.
- Implemented safety protocols during training sessions to ensure a secure environment.
- Managed scheduling for lessons, practices, and games efficiently.
- Mentored young athletes in sportsmanship and teamwork principles throughout training.
Licensed Insurance Advisor
BiBerk Insurance
San Antonio, TX
02.2025 - 05.2025
- Advised clients on insurance products and coverage options tailored to their needs.
- Assessed client risk profiles to recommend appropriate insurance solutions effectively.
- Collaborated with underwriting teams to ensure accurate policy issuance and processing.
- Managed client communications through phone, email, and in-person meetings regularly.
- Conducted market research to stay updated on industry trends and competitor offerings.
- Closed sales on new policies by presenting insurance options to customers accurately and efficiently.
- Explained the features of various types of insurance policies to customers.
- Prepared applications for new insurance policies and updated existing ones.
- Responded to customer inquiries and problems to promote great service.
Relationship Banker I
Texas Partners Bank
San Antonio, TX
10.2022 - 05.2023
- Perform a wide range of procedurally correct teller duties, including but not limited to: processing check and cash deposits, cashing checks, issuing cashier’s checks, preparing change orders and receiving loan payments
- Examine signatures for withdrawals and checks for endorsements and verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the document ownership
- Balance teller cash drawer daily and maintain accuracy with cash and other negotiable handling by using computers, calculators, or adding machines
- Provide high level of customer service and professionalism to clients in person, by phone and by email
- Resolve client issues, discrepancies or concerns by utilizing resources, supervisor and/or various departments within the bank
- Process transactions and maintain proper logs for vault and courier/mail
- Assist with cash shipments and ordering cash for the branch
- Perform scanning process to include daily transactions, client documents and organize new account files
- Adhere to all Texas Partners Bank procedures and regulatory requirements.
Volunteer Assistant Baseball Coach
Our Lady of the Lake University
San Antonio, TX
11.2020 - 07.2022
- Assisted head coach in developing practice plans and training schedules.
- Coordinated player recruitment efforts and maintained communication with prospective athletes.
- Analyzed game footage to provide feedback on player performance and strategy.
- Ability to comprehend and follow all regulations set forth by the NAIA and OLLU Athletic Office.
- Mentored student-athletes in skill development and sportsmanship principles.
- Collaborated with athletic staff to ensure compliance with university policies.
- Conducted practices with conditioning, placement of players on defense, batting, bunting, base running and sliding.
- Implemented injury prevention protocols during practices and games.
- Inspected baseball sporting equipment and examined participants before play, complying with event and safety regulations.
- Maintained standards of play by following established baseball rules.
Front Desk/ Instructor
Walk Off Baseball and Softball Academy
San Antonio, TX
09.2020 - 07.2021
- Provide exceptional customer service, while completing daily transactions and facility's daily tasks
- Complete opening and closing procedures, while maintaining facility throughout business hours (Covid protocols, maintaining cash drawer, walk throughs, small maintenance issues, cleaning facility)
- Prepare nightly deposits for weekly bank run
- Teach athletes the fundamentals and safe mechanics of softball
- Build cliental and engage in 1:1 lessons or camps and classes
- Provide information about services offered like lessons, camps, clinics
- Build daily schedule for all instructors and weekly schedule for employees
- Have great communication skills
Student Assistant Baseball Coach
Central Christian College of Kansas
McPherson, KS
01.2019 - 07.2020
- Assist in creating daily practice plans, as well as secondary plans in case of weather
- Daily field maintenance to maintain playable surface (drag field, mow and water grass, paint lines, pitching mound maintenance, home plate maintenance, etc.)
- Assist in away game travel itineraries (Book hotels, plan meals while orchestrating with restaurants, drive travel van, player
- Recruitment of incoming freshmen and interested transfer athletes
- Retain baseball athletes that are CCC
- Complete classroom checks of 30+ athletes each morning
- Create workout regiments weekly
- Overview of grades and study hours for each athlete
- Oversee showcases or tournaments held on our behalf during off-season
- Complete any other tasks requested of Head Coach.
Universal Banker
The Bank and Trust
Del Rio, TX
03.2014 - 12.2018
- Assisted customers with account inquiries and transactions at the financial institution.
- Processed loan applications and guided clients through approval procedures.
- Educated customers on banking products and services to enhance their experience.
- Collaborated with team members to resolve customer issues efficiently.
- Managed cash handling and maintained accurate records of transactions daily.
- Conducted account opening procedures while ensuring compliance with regulations.
- Trained new staff on operational processes and customer service standards.
- Utilized banking software to manage accounts and track customer interactions effectively.
- Processed deposits, withdrawals, loan payments and other financial transactions.
- Opened new accounts for customers, including checking accounts, savings accounts and certificates of deposit.
Education
Some College (No Degree) - Finance
Houston Christian University
Houston, TX05-2026
Some College (No Degree) - Business Administration
Northwest Vista College
San AntonioSkills
- Financial analysis
- Customer service
- Market research
- Sales strategies
- Project management
- Team building
Certification
Texas General Lines-P&C
Languages
Spanish
Limited
References
References available upon request.
Timeline
Licensed Insurance Advisor
BiBerk Insurance
02.2025 - 05.2025
Relationship Banker I
Texas Partners Bank
10.2022 - 05.2023
Baseball Instructor
Self-employed
07.2021 - Current
Volunteer Assistant Baseball Coach
Our Lady of the Lake University
11.2020 - 07.2022
Front Desk/ Instructor
Walk Off Baseball and Softball Academy
09.2020 - 07.2021
Student Assistant Baseball Coach
Central Christian College of Kansas
01.2019 - 07.2020
Universal Banker
The Bank and Trust
03.2014 - 12.2018
Some College (No Degree) - Finance
Houston Christian University
Some College (No Degree) - Business Administration
Northwest Vista College
Similar Profiles
Bilal SadiqBilal Sadiq
Property Owner at Self-employedProperty Owner at Self-employed
Mike SjostromMike Sjostrom
Construction Worker at Self-employedConstruction Worker at Self-employed
Maurice BlandMaurice Bland
Home Improvement Contractor at Self-employedHome Improvement Contractor at Self-employed
Claire OverfeltClaire Overfelt
Math Tutor at Self-EmployedMath Tutor at Self-Employed
Collin DoanCollin Doan
Sales Associate at Sams Club DistributionSales Associate at Sams Club Distribution