Ryan Rhinehart

Work History

Slot Supervisor

Crosswinds Casino

Park City , KS

04.2021 - 12.2023

Ensured compliance with all relevant gaming regulations and laws.
Monitored slot machine operations for accuracy and efficiency.
Trained new employees on the use of gaming machines and proper procedures.
Resolved customer complaints promptly and professionally.
Inspected gaming equipment to ensure proper functioning.
Created schedules for staff members based on customer traffic patterns.
Performed regular maintenance checks on gaming machines to ensure safety and performance standards were met.
Provided assistance to customers in understanding how to play various slot games properly.
Analyzed data from monthly reports to identify trends in customer behavior or areas that require improvement.
Collaborated with other departments within the casino to ensure smooth operation of the slots area.
Enforced house rules regarding minimum bets, maximum payouts., while ensuring fairness towards customers.
Supervised staff during their shifts, providing guidance as needed.
Investigated any suspicious activity or incidents within the slots area.
Worked closely with security personnel to monitor high-value jackpots and other large payouts.
Cashed out employee tips and worked with slot technicians to pay out jackpots.
Evaluated workers' performance to write performance reviews.
Converted currency into requested combinations of bills and coins for patrons.
Notified security department of identified or suspected illegal play activities and player behaviors.
Monitored payment of hand-delivered jackpots to verify promptness.
Responded to emergency situation to provide fire protection and first-aid assistance.
Surveilled slot machine areas of casino, checking for patron compliance with established gaming rules.
Performed minor repairs or made adjustments to slot machines to resolve machine tilts and coin jams.

Safety Manager

Kansas Star Casino

Mulvane, KS

03.2017 - 05.2020

Conducted trainings for all company employees on safety initiatives to ensure overall compliance with federal regulations.
Orchestrated and led meetings to convey essential safety-related information, address occupational safety inquiries, issues or concerns and promote continuity of training initiatives.
Spearheaded safety meetings with key members of the organization to ascertain methods to improve overall safety for all employees.
Provided daily updates to project managers, foremen and contractors on safety behaviors and operational enhancements.
Assisted companies with rectifying safety and hazard issues.
Analyzed job and worksites and reported on hazards, recommendations and successful corrections.
Completed permit and safety inspections for workplaces on strict timelines.
Reviewed compliance of paperwork, display and operational procedures to promote transparency.
Managed OSHA-mandated recordkeeping and accident analysis paperwork.
Interviewed, oriented, trained and evaluated employees to optimize procedures.
Brought issues of non-compliance to the attention of Department Directors for direct handling of important concerns.
Minimized injuries and hazards in regards to all personnel with creation of robust safety programs, policies and procedures.
Surveyed, evaluated, inspected and investigated over 200 incidents.
Conducted evaluations, inspections and investigations of incidents and activities
Inspected company buildings and job sites to identify possible hazardous conditions and immediately remedied these issues with corrective actions.

Security Supervisor

Kansas Star Casino

Mulvane, KS

06.2013 - 03.2017

Counseled management on how to cut spending without compromising safety and security of company assets.
Issued criminal trespass warnings to possible suspects and assisted police in apprehending and processing shoplifters.
Assessed company security risks and developed actionable solutions to be presented to management.
Periodically reviewed existing policies and procedures and made recommendations to improve security.
Developed and implemented training methods to promote improved officer performance.
Developed and implemented training procedures for all newly hired personnel.
Provided security team leadership and contributed to on-call duties.
Recorded required data for incident reports and files quickly and accurately.
Demonstrated public safety dedication through thorough patrolling of community events.
Supervised property entrances and exits and monitored employee safety.
Hired, trained and managed staff
Managed staff schedules for all shifts and events to minimize overtime costs.
Developed and updated security procedures, security system drawings and related documentation.
Monitored property for any security issues.
Recommended improvements in security systems and procedures.
Demonstrated ability to think fast and remain calm under pressure.
Conducted site reviews and security audits and made recommendations to management based on findings.
Trained new security officers on safety protocols and company standards.
Communicated and enforced compliance with state and local laws while emphasizing company standards of professionalism and safety.

Security Officer

Kansas Star Casino

Mulvane, KS

07.2012 - 06.2013

Maintained safety by quickly responding to alarms and investigating disturbances.
Patrolled premises to ensure safety of employees and visitors.
Monitored security cameras and fire, building and alarm systems.
Checked and secured building entrances every hour.
Enforced security regulations and calmly and promptly escorted non-compliant individuals off gaming floor.
Operated and maintained metal detection devices at building checkpoints.
Surveilled all areas within facility to identify suspicious behavior.
Oversaw premises to identify safety risks and ensure employee and visitor safety.
Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement.
Checked passes and credentials of persons seeking to enter property and issued passes for guests.
Investigated suspected incidents of external fraud, employee theft and embezzlement.
Completed in-depth searches of individuals and baggage to check for devices, weapons and other prohibited items.
Documented all security-related situations in in-depth reports for submission to Security Director.
Monitored and maintained control of crowds of over 3,000 people during Arena events.
Responded to emergency situations
Circulated among patrons and customers to keep abreast of any emergent security situations.

Assistant Apartment Manager

Fairways at Derby

Derby, Kansas

12.2011 - 06.2012

Enforced company policies and procedures
Planned and prepared workflow schedules
Completed inventory audits to identify losses and project future demands.
Monitored maintenance scheduling and reported maintenance team information to management.
Supervised facility operations, including preventive maintenance projects, employee tasks and performance and adherence to safety standards.
Dismantled equipment to access, remove and replace defective parts to maintain operability.
Delegated daily tasks to team members to optimize team productivity.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Supervised administrative and maintenance staff supporting needs of tenants.
Coordinated efficient move-outs, cleanings and move-ins to minimize time between residents.
Verified property compliance with state and federal regulations avoiding any form of discrimination or illegal practices.
Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Remained aware of all construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
Inspected properties regularly to identify deficiencies and schedule repairs.
Coordinated general maintenance and repairs to keep facilities operational and attractive.
Coordinated maintenance and repair requests and contacted contractors for bid proposals.

Route Delivery Driver

Wichita Canteen

Wichita, KS

07.2011 - 12.2011

Completed order forms and collected payments to keep customer accounts current.
Drove truckloads to customer sites daily and completed proper paperwork.
Conducted routine vehicle inspections, loaded trucks for delivery and picked up items for return.
Maintained accurate recordkeeping of mileage, stops, orders and carton counts for daily routes.
Operated delivery vehicles 6 days per week.
Loaded vending items into truck and unloaded at customer site in alignment with established site procedures.
Unloaded and reloaded delivery items.
Performed pre- and post-trip safety inspections on work vehicle to record and report any malfunctions
Reviewed routes and expected delivery time frames to determine proper order of deliveries and anticipate potential delays.
Serviced vending machines on regular schedule, including removing money and cleaning components.

Route Sales Driver

House Of Schwan Inc.

Wichita, KS

03.2010 - 09.2010

Distributed Budweiser products to multiple customers per day by quickly unloading items, restocking shelving and collecting empty racks and containers.
Addressed customer concerns head-on by using service expertise and knowledge of company policies to develop successful solutions.
Increased sales by engaging with customers to identify needs and offer new product solutions.
Ascertained which routes would provide fastest access to customer sites, allotting for various factors such as weather and road conditions.
Maintained positive attitude and diplomacy when dealing with customers and other team members.
Maintained solid connections with established customers to promote new products.
Cross-sold additional products to customers depending upon merchandise needs.
Coordinated with Area Manger to get delivery route information and changes.
Utilized corporate vehicle to deliver and sell products to clients with focus on optimizing customer experience.
Ensured all product displays met company specifications regarding placement, date codes and pricing.
Supplied wide range of customers with key products in alignment with specified amounts and schedules.
Collected payment from customers.
Entered customer orders on handheld device to document sales.
Cleaned vehicle regularly to maintain professional appearance.
Maintained clean safety record with no accidents or incidents.

Lead Security Officer

INTRUST Bank

Wichita, KS

09.2006 - 03.2010

Maintained safety by quickly responding to alarms and investigating disturbances.
Patrolled premises to ensure safety of employees and visitors.
Monitored security cameras and fire, building and alarm systems.
Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry.
Checked and secured building entrances.
Circulated among patrons and customers to keep abreast of any emergent security situations, including suspicious activity.
Inspected parking lot to verify vehicles were properly parked and displayed parking permits.
Checked footage and live feeds from surveillance cameras to monitor for trespassers and criminal activity.
Quickly and accurately reported all security incidents, accidents and medical emergencies to law enforcement.
Oversaw premises to identify safety risks and ensure employee and visitor safety.
Checked passes and credentials of persons seeking to enter property and issued passes for guests.
Patrolled industrial and commercial premises to prevent and detect signs of intrusion and secure doors, windows and gates.
Responded to emergency situations.

Assistant Manager

Blockbuster Video

Derby, Kansas

07.2001 - 12.2006

Enforced company policies and procedures to strengthen operational standards across departments.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Planned and prepared workflow schedules, delegating tasks.
Implemented training processes for newly hired employees and supervised shift leads and production personnel.
Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
Completed inventory audits to identify losses and project future demands.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Enhanced sales by implementing merchandising and promotional improvements.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Supported sales management initiatives to optimize business development.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Evaluated employee performance and developed improvement plans.
Managed personnel scheduling, facilitating adequate coverage to meet demand.
Delegated daily tasks to team members to optimize team productivity.
Organized schedules, workflows and shift coverage to meet expected business demands.

Assistant Manager

LIDS

Wichita, KS

10.2004 - 11.2006

Enforced company policies and procedures to strengthen operational standards across departments.
Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
Planned and prepared workflow schedules.
Implemented training processes for newly hired employees.
Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands.
Completed inventory audits to identify losses and project future demands.
Secured revenue, accurately monitoring transactions and deposits to eliminate discrepancies.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Collaborated with store manager to develop strategies for achieving sales and profit goals.
Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
Maintained inventory accuracy by accurately counting stock-on-hand and reconciling discrepancies.
Coached and mentored employees by delivering training, guidance and performance monitoring.
Enhanced sales by implementing merchandising and promotional improvements.
Conducted job interviews, led employee performance evaluations with constructive feedback and rewarded top sales performers to attract and retain top-quality personnel.
Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
Evaluated employee performance and developed improvement plans.
Managed personnel scheduling, facilitating adequate coverage to meet demand.

Summary

Overview

Work History

Slot Supervisor

Safety Manager

Security Supervisor

Security Officer

Assistant Apartment Manager

Route Delivery Driver

Route Sales Driver

Lead Security Officer

Assistant Manager

Assistant Manager

Education

High School Diploma -

Skills

Accomplishments

Certification

Timeline

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