Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Rice

Romeoville,IL

Summary

Experienced Customer Service professional with a focus on developing strong working relationships, troubleshooting, and resolving issues. Skilled in analyzing data to meet the needs of internal and external business partners.

Overview

27
27
years of professional experience

Work History

Shop Supervisor

Genesis Electric
Elk Grove Village
10.2023 - Current
  • Oversee workflow and organization of shop
  • Coordinate with Project Managers to facilitate deliveries of materials and equipment to jobsites
  • Partner with jobsite foremen to assess and fill needs in an ongoing capacity to ensure jobsite timelines are met
  • Manage and track all tools and equipment being used
  • Perform regular maintenance of all equipment and machinery
  • Receive and manage any inbound materials.

Warehouse Manager

Bonus Electric
Romeoville, Illinois
07.2022 - 10.2023
  • Fabrication of materials to be used in field
  • Oversee organization and work flow of warehouse team
  • Coordinate with the warehouse manager to fulfill the needs of contractors in the field and purchase any materials needed for job completion.
  • Coordinate with multiple jobsite foremen to ensure the jobsite receives materials to meet client deadlines.
  • Manage inventory of high-dollar items being sent to and from job sites.

Assistant Warehouse Manager

Ram Tool
Romeoville, Illinois
07.2019 - 07.2022
  • Oversee daily tasks of picking and processing customer orders, and assigning additional tasks to associates when applicable based on business needs
  • Coordinate with inside and outside sales team to ensure timely execution of all customer requests
  • Responsible for any custom fabrication orders including but not limited to, cutting and preparing lengths of steel, lumber and other materials as well as assembly of specified materials and equipment
  • Teaching and training of all warehouse staff in an ongoing capacity
  • Partnering with shipping and receiving manager to ensure proper receipt of incoming and outgoing inventory
  • Partnering with dispatch team and coordination of the end of day loading of orders for timely and accurate delivery to customers
  • Partnering with inventory manager to assist in any count variances and research into said issues.

Assistant Warehouse Manager

Phoenix Leather Goods
Bolingbrook, Illinois
08.2017 - 07.2019
  • Oversee daily operations and make appropriate staffing adjustments in accordance with varying workflow
  • Establish consistent communication with purchasing department to address inventory issues and integrate new products
  • Manage and execute shipments of bulk orders to be sold via 3rd party vendors.

Guest Relations

Jakked Hardcore Gym
Montgomery, Illinois
01.2017 - 08.2017
  • Drive membership sales
  • Conduct guest tours and attend to any member needs
  • Ensure safety of all staff and members on premises
  • Maintain cleanliness and security of facilities
  • Oversee social media accounts to expand on market presence.

Assistant Store Manager

Officemax
Yorkville, Illinois
10.2014 - 11.2016
  • Supervision and coordination of staff
  • Organization of daily tasks
  • Implementation and execution of all company directives
  • Training of all associates in company sales model
  • Responsible for driving a profitable sales environment, meeting and exceeding all goal metrics
  • Conduct interviews for new hire candidates and make appropriate recommendations
  • Manage and minimize company expenses including payroll monitoring
  • Collaborate with store manager and peers to execute all new product sets and manage merchandising of new product
  • Manage cash office procedures, making daily deposits and ensuring change fund is replenished.

Manager

Bananas Grille and Bar
Tinley Park, Illinois
05.2014 - 10.2014
  • Supervision of all staff including front of house and kitchen employees
  • Oversees daily operations of restaurant
  • Collaborate with attached convention center to plan for special events and services needed
  • Responsible for all liquor inventory and ordering
  • Write and deliver annual employee evaluations
  • Follow up with hotel managers daily to forecast potential business of restaurant
  • Interview, hire, train and evaluate all new staff members
  • Coordinate with executive chef to plan weekly menu specials
  • Responsible for creating, and implementing of new business directives and company policies.

Fitness counselor

La Fitness
Bolingbrook, Illinois
01.2013 - 01.2014
  • Provide exceptional environment for all members and guests
  • Conduct guest tours of facility
  • Responsible for contributing to daily gross sales
  • Responsible for outside marketing and gathering of new leads for potential sales
  • Coordinating efforts to establish corporate programs with local businesses
  • Training of new fitness counselors
  • Partnering with operations management daily to ensure club is maximizing all sales opportunities
  • Coordinating and conducting weekly boot camps for current and potential members
  • Counseling and directing members on training programs to assist them in reaching their fitness goals.

Senior Team Lead

Target
Woodridge, Illinois
01.2008 - 01.2013
  • Management of 70+ employees scheduling and payroll of store grossing $30+ million annually
  • Maintaining a profitable sales department responsible for 20% of Target’s sales
  • Management and processing of all incoming store products
  • Maintaining a “Green Level” of customer satisfaction
  • Driving safety and security within the store to the highest ranking in the Midwest
  • Training and development of current and new employees
  • Implementation, execution, and upkeep of new processes and directives
  • Hiring employees
  • Recognized by Regional Vice President for safety regulation enforcement
  • Multiple Target community outreach programs
  • Writing, coordinating, and execution of review process.

General Manager

White Fence Farm
Downers Grove, Illinois
01.2002 - 01.2008
  • Payroll and hiring of all employees
  • Ordering of all food and non-perishable inventory
  • Repair of all kitchen equipment and building maintenance
  • Quality control of all perishable items and food safety
  • Product consistency and cleanliness
  • Increase of food sales
  • Minimizing of product waste
  • Minimization of labor costs.

General Manager

Michael’s Pizza
Romeoville, Illinois
01.1998 - 01.2002
  • Payroll and hiring of staff at multiple locations
  • Ordering of all food and non-perishable inventory at multiple locations
  • Repair of all kitchen equipment and building maintenance at multiple locations
  • Quality control of all perishable items and food safety at multiple locations
  • Product consistency and cleanliness at multiple locations
  • Increase of food sales at multiple locations
  • Minimizing of product waste at multiple locations
  • Minimization of labor costs at multiple locations.

Education

Joliet Junior College
Joliet, IL

Skills

  • Customer Service
  • Relationship Building
  • Troubleshooting
  • Issue Resolution
  • Data Analysis
  • Safety Procedures
  • Safety processes and regulations
  • Merchandise Display
  • Order Processing
  • Maintenance Scheduling
  • Stock control
  • Employee Management

Timeline

Shop Supervisor

Genesis Electric
10.2023 - Current

Warehouse Manager

Bonus Electric
07.2022 - 10.2023

Assistant Warehouse Manager

Ram Tool
07.2019 - 07.2022

Assistant Warehouse Manager

Phoenix Leather Goods
08.2017 - 07.2019

Guest Relations

Jakked Hardcore Gym
01.2017 - 08.2017

Assistant Store Manager

Officemax
10.2014 - 11.2016

Manager

Bananas Grille and Bar
05.2014 - 10.2014

Fitness counselor

La Fitness
01.2013 - 01.2014

Senior Team Lead

Target
01.2008 - 01.2013

General Manager

White Fence Farm
01.2002 - 01.2008

General Manager

Michael’s Pizza
01.1998 - 01.2002

Joliet Junior College

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Ryan Rice