Ryan Rice
Saraland,AL
Summary
Focused on bringing consistent results through a tenacious and hardworking approach to managing leasing operations, for residential and multi-family properties. Well-versed in recordkeeping, reporting and regulatory requirements. Analytical and detail-oriented leader skilled at directing team members and maintaining smooth day-to-day functions.
Overview
16
16
years of professional experience
Work History
Leasing Manager
Revitalize Realty
03.2023 - Current
- Oversaw and managed the leasing process from applications to move-ins to renewals for over 300 residential properties in Mobile and Baldwin County,
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service.
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants.
- Created and submitted daily reports on leasing activities for home traditional renters and section 8 voucher holders.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
- Completed annual rent calculations using housing database software.
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
- Explained terms of lease and amounts to be paid to tenants.
- Created, coordinated, and engaged in marketing campaigns.
- Managed daily and weekly marketing and leasing plans.
- Established key relationships with potential leasers and renters.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state, and federal regulations.
- Generated professional networks by engaging in professional, industry and government organizations.
- Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
- Worked with property managers to maintain market readiness and facilitate smooth transitions.
- Collected, completed, and processed lease applications.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
Assistant Retail Manager
Classy Threads Bridal And Formal
02.2022 - 03.2023
- Trained employees, monitored performance and conducted periodic reviews focused on continuous improvement.
- Upheld consistent presentation standards to advantageously use visual merchandising and increase sales.
- Engaged directly with customers to offer assistance and resolve complaints.
- Supported senior management in implementing and upholding store policies and procedures.
- Monitored inventory management and assisted with accurate, cost-effective ordering processes.
- Produced regular sales reports, analyzed data and identified areas for improvement.
- Implemented strategies focused on increasing store sales and customer satisfaction.
- Tracked daily cash handling, reconciled sales and prepared bank deposits.
- Trained and developed new employees for ease of transition into team.
- Controlled store inventory and reviewed cash handling and operations reports.
- Upheld company customer service standards to provide customers with outstanding service and friendly environment.
- Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
- Handled customer service by dealing with complaints, organizing stock and answering customer questions.
- Developed and implemented strategies to increase sales and profitability.
Senior Implementation Specialist
CPSI
05.2008 - 09.2021
- Assisted account executives with strengthening client relationships through targeted solutions.
- Assessed project scope to confirm details and understand customer expectations in advance.
- Installed and configured operating systems and applications.
- Installed, configured and maintained computer systems and network connections.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Tested new software and hardware prior to deployment.
- Delivered exceptionally high level of professionalism and support to each client, upholding company's commitment to service.
Education
Bachelor of Science - Psychology
The University of Alabama
Tuscaloosa, AL08.2008
Skills
- Resident relations
- Conducting meetings
- Property Management
- Clerical skills
- Real estate knowledge
- Lease management experience
- Social Media Marketing
- Effective customer service
- Customer service support
- Tenant relations
- Administrative Support
- Marketing and Advertising
- Multi-family property management
- Leasing and sales
Timeline
Leasing Manager
Revitalize Realty
03.2023 - Current
Assistant Retail Manager
Classy Threads Bridal And Formal
02.2022 - 03.2023
Senior Implementation Specialist
CPSI
05.2008 - 09.2021
Bachelor of Science - Psychology
The University of Alabama
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