Summary
Overview
Work History
Education
Skills
Timeline
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RYAN RICHARD

CROWN POINT

Summary

Dynamic operations leader with a proven track record of operational excellence, excelling in strategic planning, people development, sales & profit growth and organizational development. Enhanced customer satisfaction scores through innovative process improvements and effective team building. Skilled in cost analysis and fostering relationships, driving efficiency and growth in high-performance environments.


Overview

34
34
years of professional experience

Work History

Vice President of Operations

Noodles & Company
08.2015 - 08.2025
  • Applied excellent problem-solving, process development, and strategic implementation skills to lead and support all areas of operations.
  • Streamlined operations by identifying inefficiencies and implementing process improvements.
  • Supported project management team for optimal performance.
  • Managed cross-functional teams to ensure seamless collaboration for optimal business outcomes.
  • Enhanced customer satisfaction by developing and implementing strategies to improve service quality.
  • Implemented new technologies to automate processes, resulting in reduced labor costs and increased efficiency.
  • Established performance goals for department and outlined processes for achievement.
  • Enhanced team cohesion by organizing regular training sessions focused on communication skills and conflict resolution techniques.
  • Championed employee development programs to enhance skills, increase retention rates, and build a high-performance workforce.
  • Developed strategic plans that aligned with organizational goals, ensuring long-term growth and sustainability.
  • Supported Executive Team in reviewing, identifying, and prioritizing strategic initiatives.
  • Identified opportunities to improve business process flows and productivity.
  • Drove customer satisfaction scores to all-time highs by overhauling customer service process.

Regional Director of Operations

Noodles & Company
09.2013 - 08.2015
  • Standardized operational procedures across all regional locations to ensure consistency in quality and performance.
  • Ensured successful project completion by establishing clear objectives, milestones, and communication channels.
  • Developed strong partnerships with key clients to expand business opportunities and drive revenue growth.
  • Collaborated with other Regional Directors to share best practices, align strategies, and foster a spirit of teamwork across the organization.

Area Manager of Operations

Noodles & Company
05.2008 - 09.2013
  • Conducted regular audits of facility operations to ensure compliance with industry regulations and company policies.
  • Led a team of professionals, fostering a collaborative environment to achieve company goals.
  • Facilitated communication between departments, resolving conflicts, and streamlining processes for better collaboration.
  • Enhanced customer satisfaction by addressing concerns promptly and implementing process improvements.
  • Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.

Area Manager of Operations

Chipotle
01.2004 - 05.2008
  • Increased overall efficiency by identifying areas for improvement and implementing best practices.
  • Streamlined operations by implementing efficient management strategies and organizational systems.
  • Established clear performance expectations, providing regular feedback and support to team members for continuous growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.
  • Collaborated with upper management on strategic planning initiatives, aligning departmental objectives with overall company goals.
  • Optimized staff scheduling by analyzing workload requirements, reducing labor costs without sacrificing service quality or employee satisfaction.

Restaurant General Manager

Hacienda Mexican Restaurants
01.1992 - 01.2004
  • Managed all aspects of daily operations, including managing budgets, inventory control, and vendor relations.
  • Effectively managed labor costs by monitoring productivity levels among staff members and making strategic scheduling decisions.
  • Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
  • Carefully interviewed, selected, trained, and supervised staff.
  • Correctly calculated inventory and ordered appropriate supplies.
  • Set clear expectations and created positive working environment for employees.

Education

High School Diploma -

Penn High School
Mishawaka, IN

Skills

  • Strategic planning and execution
  • Organizational development
  • Cost analysis and savings
  • Business development
  • Succession planning
  • Operations management
  • Leadership training
  • Decision-making
  • Relationship building
  • Management team building
  • Financial management

Timeline

Vice President of Operations

Noodles & Company
08.2015 - 08.2025

Regional Director of Operations

Noodles & Company
09.2013 - 08.2015

Area Manager of Operations

Noodles & Company
05.2008 - 09.2013

Area Manager of Operations

Chipotle
01.2004 - 05.2008

Restaurant General Manager

Hacienda Mexican Restaurants
01.1992 - 01.2004

High School Diploma -

Penn High School

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RYAN RICHARD