Ryan Richards
Computer Science/Cable Technician/IT Management/Networking
Temple,ME
Summary
Experienced Cable Technician with strong troubleshooting and network performance skills. Proven ability to enhance customer satisfaction through effective service delivery and training material development.
Results-driven team player adept at performing cable and IT installations, repairs and improvements for residential and company clients. Safety-driven and skilled in operation equipment, calibrating systems, and training users.
Overview
13
13
years of professional experience
Work History
Cable Technician
Spectrum Charter
Mexico, ME
07.2024 - 07.2025
- Installed and repaired cable systems, ensuring quality service for residential and commercial clients.
- Oversaw project timelines, coordinating multiple installations to optimize resource allocation.
- Developed training materials for new hires, contributing to a standardized onboarding process for technicians.
- Improved customer satisfaction by efficiently troubleshooting and resolving cable-related issues.
- Coordinated with customers to meet needs and requirements swiftly and to high standards.
- Connected components to exterior cable systems and tested connections for adequate power and functional links.
- Enhanced network performance for clients through regular maintenance and system upgrades.
- Confirmed compliance with all industry standards and regulations related to cabling and telecommunications.
- Enhanced signal quality and network reliability with meticulous maintenance routines.
- Installed wiring, cabling and networking hardware on customer premises.
- Installed and configured new devices and system components.
Cable Technician
Beeline Cable
Madison, ME
10.2017 - 07.2024
- Installed and repaired cable, phone, internet, and networking systems, ensuring quality service for residential and commercial clients.
- Conducted routine maintenance checks to identify and resolve service issues efficiently.
- Trained junior technicians on installation techniques and safety protocols to enhance team performance.
- Collaborated with engineering teams to implement system upgrades and improve signal quality.
- Repaired and serviced maintenance level equipment and hardline infrastructure top ensure quality service for large areas.
- Managed inventory of tools and equipment, ensuring availability for daily operations.
- Analyzed customer feedback to develop strategies for enhancing service delivery and client satisfaction.
- Handled emergency repairs quickly to minimize downtime and restore full service as soon as possible.
- Tested cables using tools such as volt-OHM meters, spectrum analyzers, and signal level meters.
- Completed new connects, reconnects, disconnects, and service changes for residential and commercial customers.
- Maintained safety standards during installations, reducing the incidence of workplace accidents.
- Installed data and telephone cable lines between outside underground or pole lines and residential and commercial buildings.
- Operated equipment, vehicles, and tools with optimal safety procedures to prevent injuries.
- Updated technical knowledge through industry training courses, ensuring expertise in cutting-edge technologies.
- Managed scheduling requirements effectively, ensuring timely completion of all assigned tasks and appointments.
- Collaborated with other workers and customers to resolve issues of deficient communications connections.
- Consistently exceeded company benchmarks for work efficiency and job completion rates.
Assistant IT Manager
Full Circle Supports
Hallowell, ME
07.2012 - 07.2017
- Led IT support team in troubleshooting and resolving hardware and software issues.
- Managed system upgrades, enhancing performance and user experience across all departments.
- Developed training materials for staff on new technologies and software applications.
- Collaborated with cross-functional teams to implement IT projects that align with business objectives.
- Streamlined help desk operations, reducing response times and improving service quality.
- Mentored junior IT staff, fostering skill development and knowledge sharing within the team.
- Coordinated vendor relationships to ensure timely delivery of IT resources and services.
- Optimized server infrastructure through virtualization technologies, significantly reducing hardware costs while maintaining high performance levels.
- Developed and executed IT project plans, ensuring timely completion of milestones and successful delivery within budget constraints.
- Led a team of technicians in providing top-notch end-user support, fostering a positive work environment that encouraged professional growth.
- Maintained accurate inventory records for all IT assets, facilitating efficient asset lifecycle management processes and informed procurement decisions.
- Developed comprehensive documentation for network topology, system configurations, and operational processes, streamlining knowledge transfer and reducing onboarding time for new team members.
Education
Computer Science
University of Maine At Farmington
Farmington, MEHigh School Diploma -
Mount Blue High School
Farmington, MESkills
- Hand tool proficiency
- Cabling layouts
- Troubleshooting skills
- Customer service
- System testing
- OSHA compliance
- Equipment preparation
- Technical support
- Network troubleshooting
- Service calls
- System configuration
- Device configuration
- System repairs
- Customer relations
Timeline
Cable Technician
Spectrum Charter
07.2024 - 07.2025
Cable Technician
Beeline Cable
10.2017 - 07.2024
Assistant IT Manager
Full Circle Supports
07.2012 - 07.2017
Computer Science
University of Maine At Farmington
High School Diploma -
Mount Blue High School