Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Richardson

Cleveland,OH

Summary

Focused Assistant Store Manager known for creating stunning merchandise displays and improving revenue for location. Offering exemplary writing and oral communication skills. Experience in diverse retail environments.

Overview

6
6
years of professional experience

Work History

Assistant Store Manager

Hibbett Sports
Cleveland , OH
08.2020 - Current
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
  • Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Approved regular payroll submissions for employees.

Front Desk Receptionist

Highland Springs
Highland Heights , OH
05.2018 - 10.2019
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Transcribed phone messages and relayed to appropriate personnel.

Front End Supervisor

Marcs Grocery
Euclid , OH
06.2012 - 12.2014
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
  • Trained team members in successful strategies to meet operational and sales targets.

Education

Virtual School House
Lake View
08.2005

Skills

  • Originality and Creativity
  • Operating Procedures and Policies
  • Fraud Prevention
  • Front Desk Operations

Timeline

Assistant Store Manager

Hibbett Sports
08.2020 - Current

Front Desk Receptionist

Highland Springs
05.2018 - 10.2019

Front End Supervisor

Marcs Grocery
06.2012 - 12.2014

Virtual School House

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Ryan Richardson