Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Ryan Richer

Bozeman,MT

Summary

Offering 25 years in the hospitality industry with in-depth knowledge of the conferencing industry. Successfully organized, implemented, and managed conferences ranging from 50-2000 guests. Detail-oriented Conference Services Assistant Director focused on promoting customer satisfaction through exceptional service and maintaining outstanding industry standards.

Overview

24
24
years of professional experience

Work History

Conference Services Assistant Director

Montana State University Bozeman
01.2018 - Current
  • Negotiated contracts and RFPs for outside vendors
  • Created contracts, obtained proper insurance, and billing for campus and off-campus groups
  • Designed and built websites and registration sites for conferences. Managed registration process built name badges, and coordinated off-campus events for conferences
  • Developed, designed, and implemented protocols, accounting, and procedures for campus departments and the department ensuring compliance with state and university policies
  • Developed necessary objectives and agenda for department and off-campus meetings
  • Trained staff and established protocols for CES scheduling software
  • Conflict management with both internal and client relations
  • Creatively worked with customers designing space with room diagram software to suit the event and conference needs
  • Worked hand in hand with university departments and off-campus contractors to expedite events and services
  • Organized, implemented, and coordinated large multi-day conferences and events with groups ranging from 50-2000 guests
  • Collaborated with housing, culinary, parking, and other MSU offices for conferences and events
  • Developed and finalized budgets for conferences and events
  • Supervised logistics and staff of event production to include proper security personnel, room diagrams, space needs, equipment, technology, and accounting
  • Fostered strong working relationships with all operational teams and clients
  • Consistently deliver timely and accurate information to all operations to ensure fluid operations with group clients
  • Contributed to a positive work environment by collaborating with colleagues on shared tasks and project goals.
  • Executed full planning services to all groups including decor, transportation, food and beverage requirements, and planning site visits with a one point of contact service mentality
  • Contributed to the overall success of multiple conferences by demonstrating exceptional organizational skills, attention to detail, and commitment to providing outstanding service.
  • Provided essential on-site support during conferences, promptly resolving any issues that arose to guarantee participant satisfaction.
  • Demonstrated adaptability by quickly addressing last-minute changes or unforeseen challenges during events to maintain a professional atmosphere.

Sales Manager/Supervisor

University Catering
01.2000 - 12.2017
  • Organized and managed large-scale events of 50-2000
  • Managed a small restaurant, contracted all food production and menu
  • Hired and managed a staff of 20+ students
  • Built long-lasting client relationships through excellent customer service and consistent follow-ups.
  • Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Worked closely with chef on customer budget and many planning for VIP events.
  • Attended industry shows, conventions, and other meetings with the primary mission of expanding market opportunities.
  • Maintained a positive working environment to reduce turnover and promote high retention rates.
  • Resolved customer issues quickly to close deals and boost client satisfaction.

Education

Bachelor of Arts - Photography

Montana State University - Bozeman
Bozeman, MT
05.1995

Skills

  • Exceptional abilities in communication, collaboration, and relationship building with others Highly skilled at interacting with people from different backgrounds, managing conflicts, and establishing positive connections with others
  • Staff motivation and training
  • Detail Oriented with a customer-first attitude
  • Highly Organized with the ability to manage and coordinate tasks, activities, and resources efficiently and effectively Prioritizing tasks, delegating responsibilities, and keeping track of deadlines and schedules
  • Proficient in Aventri(website and registration software), Mazevo (room scheduling software), Social Tables (room diagram software), Time Pro Plus ( time clock management software), StarRez housing software) Excel, Work, and Outlook
  • Budgetary planning for conferences
  • Contract Negotiation

Accomplishments

To be the successful candidate for the Director of Conference Services at Montana State University, and the leader for CES's mission of “integrating, learning, discovery and engagement through the planning and logistical support of conferences, events, meetings, campus activities and provide access and stewardship through scheduled and contracted use of university assets.”

Timeline

Conference Services Assistant Director

Montana State University Bozeman
01.2018 - Current

Sales Manager/Supervisor

University Catering
01.2000 - 12.2017

Bachelor of Arts - Photography

Montana State University - Bozeman

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Ryan Richer