Ryan Riggins

Tallahassee,FL

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

years of professional experience

Work History

Web Specialist

Interstate Guns / Sport Optics

01.2021 - Current

Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content at the product level enhancing customer experience.
Implemented plans and procedures, documenting the ongoing process to meet company priorities, goals, and expectations.
Identified, documented and reported on technical factors impacting interface performance.
Correcting/Improving Search Engine Optimization (SEO) to increase consumer traffic to Website and maintain relevance within goggle Search pages.
Established templates, detailing steps and procedures needed in order to ensure consistency and accuracy regardless of the individual.
Improved communication between different sections of the organization, insuring accountability and understanding of each others tasks.
Demonstrated strong organizational and time management skills while managing multiple projects.
Assisted with day-to-day operations, working efficiently and productively with all team members.

Assistant Manager

Walgreens

01.2020 - 01.2021

Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Mentored team members to enhance professional development and accountability in workplace.
Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Supervised day-to-day operations to meet performance, quality and service expectations.
Increased employee performance and job satisfaction to strengthen retention and engagement.
Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
Established performance goals for employees and provided feedback on methods for reaching those milestones.
Assisted in organizing and overseeing assignments to drive operational excellence.
Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
Monitored security to protect employees, customers and property.

Intelligence Analyst

U.S. Army Active Duty

05.2016 - 09.2019

Maintained Active Top Secret/SCI clearance.
Produced multi-source intelligence reports and products for different agency customers.
Responsible for collecting, analyzing, and disseminating social media and open-source news outlets
Utilized intelligence collection platforms and analysis techniques to identify and document intelligence gaps.
Used counterintelligence, human intelligence and signal intelligence techniques to thoroughly analyze data.
Used critical thinking to break down problems, evaluate solutions and make decisions.
Acted as a team leader in group projects, delegating tasks and providing feedback.
Managed time efficiently in order to complete all tasks within deadlines.
Coordinated with other intelligence agencies to share information and resources.
Developed recommendations to assist clients and agencies with efforts to advance intelligence gathering and interpretation in multiple theaters of operation.
Conducted threat assessment and analysis of foreign adversaries in support of military operations.
Lead and assisted in creating high-level intelligence briefs for senior-level personnel.
Briefed upper-level personnel on emerging threats.
Created useful and timely intelligence products to support field operations.
Assisted in development of intelligence strategies and policies to support operations.
Developed standard operating procedures for intelligence operations and activities.
Proven ability to learn quickly and adapt to new situations.
Provided HQ with over 30 social media exploitation summaries (SMEXSUM) and a nightly update to senior analyst in order to create a better understanding of local atmospherics within the area of operation (AO) while painting a clear picture of how the local populace felt on the battlefield
Deployed to Syria in, as lead Targeting officer for Special Forces Operational Detachment-Alpha (SFOD-A) Fusion Cell responsible for the targeting of ISIS IED cells and Assassination cells within the assigned area of operations
Developed innovative targeting systems and analytical processes to support multiple counter terrorism operations during OIR
Conducted targeting analysis of 47 ISIS members, and published collection requirements that were actioned by partner force elements to support ongoing Defeat-ISIS missions resulting in the detachments ability to facilitate multiple direct-action raids detaining 10 ISIS members
Emphasized enemy logistics, command, communication methods, movement and recruitment trends, and preferred methods of attack (tactics, techniques, and procedures).

Education

Hannibal-LaGrange University

Hannibal, MO

Southeastern Louisiana University

Hammond, LA

Skills

Hold a [Top Secret/SCI Security clearance]

Clear and Concise

Excellent written and oral communications skillsExiles in high-stress environmentsCustomer Care

Self-Motivated

Active Listening

Analytical Processing and Critical Thinking

Excellent Telephone Etiquette

Organization and Time Management

Planning and Coordination

Flexible and Adaptable

Security clearance procedures

Managing records

Timeline