RYAN RIPPLE
Burbank,CA
Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.
Overview
11
11
years of professional experience
Work History
EVENT MANAGER
Slate PR, LLC
01.2017 - Current
- Ensure seamless event execution through communication with PR teams, assistants, photographers, and publicity
- Manage talent handling, photography and publicity appointments
- Coordinate multiple high profile events ranging from talent handling, photographer support for major publications, as well as award show red carpets, special events, and premieres
- Maintain confidence and decorum in fast paced and high stress environments
- Quick thinking and dedication to teamwork
Customer Support Manager
VANNA
11.2020 - 02.2023
- Handled complex and sensitive client relations and quality control issues to minimize negative impact to business direction.
- Managed all customer inquiries. Used extensive knowledge of products and company policies to appropriately solve all customer support issues
- Executed marketing and education company strategy
- Maintained relationships with valued customers to provide them with tailored, custom support solutions
- Provided appropriate support to CEO with executing brand vision.
- Managed department ticket volume of 50-60 customer communications per day and coordinated department schedules to maximize coverage during peak hours
VIP Relations Manager
NBC/JUniversal
03.2015 - 12.2018
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Led team of 50 with guest experience for VIP clients
- Adapted tours and information to anticipate client needs by understanding various cultures and utilizing my ability to connect with clients and audiences of all cultural backgrounds
- Retained detailed historical knowledge of studio to give 6 hour long guided studio and theme park tours tailored to individual client interests
Creative Officer/Client Support Director
Bar Method
03.2012 - 04.2015
- Evaluated and contributed to creative team ideas and translated into actionable project plans.
- Managed new client sales and acquisitions
- Trained and managed reception staff on client relationship best practices
- Managed supply and retail inventory
Skills
- In person and virtual events
- Google Suite/Workplace
- VIP Client Care
- Managing under strict deadlines
- Confidentiality
- Handling client needs with utmost discretion
- Client Requirements
- Client Correspondence
- Managing Live Events
Timeline
Customer Support Manager
VANNA
11.2020 - 02.2023
EVENT MANAGER
Slate PR, LLC
01.2017 - Current
VIP Relations Manager
NBC/JUniversal
03.2015 - 12.2018
Creative Officer/Client Support Director
Bar Method
03.2012 - 04.2015
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