RYAN RITCHIE
Kingston,WA
Summary
Passionate and driven individual who is a natural team leader and excels in building customer relationships and problem solving with extensive experience in implementation, management, customer service, and team building.
Overview
9
9
years of professional experience
Work History
Implementation Specialist II
Subsplash Inc.
01.2020 - Current
- Consistently among the top performers on the team in multiple categories
- Managed a large client load with on time delivery of SOW
- Frequently selected as Staff meeting lead for decision making conversations
- Created and maintained cross-departmental communication pathways to shorten fee
- Conducted detailed requirements analysis for each project, creating customized solutions based on client needs.
- Assisted account executives with strengthening client relationships through targeted solutions.
- Provided ongoing support to clients post-implementation, addressing any concerns or issues promptly and professionally.
- Streamlined implementation processes by effectively collaborating with cross-functional teams and project stakeholders.
Assistant Manager
La-Z-Boy
01.2017 - 01.2020
- Principal training director for all new employees
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Perfect 5 star google rating with dozens of google ratings
Lead Intern
Bethel Church
09.2015 - 05.2016
- Mentored junior colleagues for increased confidence in their abilities.
- Lead multiple domestic and international aid trips
- Created progress reports to track project milestones, developing a clear path to promotion for direct reports
Education
Graduate - Private Pilot Certificate for Fixed and Rotary wing
Snohomish Flying School/Air Shasta
01.2013
General Education -
Olympic College
01.2008
Skills
- Client training
- Business Analysis
- Telephone and email etiquette
- Issue Resolution
- Salesforce
- JIRA
- Outreach
- Google Suite
- Google Developer Console
- WorkRamp
References
- Trevor Day, Manager Guru, Submeter Solutions, 253-737-7114
- Lawrence Trueb, AWS Cloud Engineer, Amazon, 360-649-3645
Skills - Proficientskills
- Team management
- Salesforce
- JIRA
- Outreach
- Google Suite
- Google Developer Console
- WorkRamp
Timeline
Implementation Specialist II
Subsplash Inc.
01.2020 - Current
Assistant Manager
La-Z-Boy
01.2017 - 01.2020
Lead Intern
Bethel Church
09.2015 - 05.2016
General Education -
Olympic College
Graduate - Private Pilot Certificate for Fixed and Rotary wing
Snohomish Flying School/Air Shasta
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