RYAN R KNOX
Arroyo Grande,CA
Summary
Dedicated professional with strengths in customer service, time management and job performance. Excellent verbal and written communicator with strong background in cultivating positive relationships and exceeding goals. Adapts quickly to new needs and policies.
Overview
21
21
years of professional experience
Work History
Salesfloor Lead
Beverages &More
10.2024 - Current
- Oversaw daily sales floor operations, ensuring optimal customer service and product availability.
- Trained and mentored team members on effective sales techniques and product knowledge.
- Implemented inventory management practices, reducing stock discrepancies and improving accuracy.
- Coordinated promotional displays to enhance product visibility and drive customer engagement.
Receiving Lead
Beverages &More
03.2023 - 10.2024
- Led receiving operations, ensuring accurate inventory management and timely processing of incoming shipments.
- Trained and mentored staff on safe handling procedures and operational best practices.
- Implemented process improvements to enhance efficiency in receiving workflows and reduce errors.
- Coordinated with suppliers to resolve discrepancies and maintain supply chain integrity.
Asset Protection Agent
Rite Aid Corporation
03.2012 - 01.2022
- Track company assets, maintain confidential records, and materials.
- Use onsite surveillance equipment to monitor for theft and safety concerns.
- Conduct interviews with witnesses, gathering evidence for investigations.
Customer Service Lead
Beverages & More
01.2022 - 03.2023
- Led customer service team to enhance client satisfaction and retention rates.
- Developed training programs for staff to improve product knowledge and service quality.
- Streamlined communication processes between departments to resolve customer inquiries efficiently.
- Implemented feedback systems to gather customer insights and drive service improvements.
Merchandising Supervisor
Rite Aid Corporation
03.2011 - 03.2012
- Directed merchandising strategy and enforced standards to achieve revenue.
- Eliminated waste at all levels, regularly reviewing team activities and records.
Loss Prevention Manager
Sears Holdings Corporation
03.2006 - 07.2007
- Served as manager of security and loss prevention expert for market area.
- Monitored compliance of loss prevention procedures at multiple locations.
Team Leader
Sears Holdings Corporation
08.2005 - 03.2006
- Assisted senior management with daily operations of multiple departments.
- Improved customer relations, maintained brand loyalty, and standards.
Education
Criminal Justice Administration
Allan Hancock College
Santa Maria, CASkills
- System management
- Operations management
- Regulatory compliance
- Inventory control
- Data analysis
- Written communication
Timeline
Salesfloor Lead
Beverages &More
10.2024 - Current
Receiving Lead
Beverages &More
03.2023 - 10.2024
Customer Service Lead
Beverages & More
01.2022 - 03.2023
Asset Protection Agent
Rite Aid Corporation
03.2012 - 01.2022
Merchandising Supervisor
Rite Aid Corporation
03.2011 - 03.2012
Loss Prevention Manager
Sears Holdings Corporation
03.2006 - 07.2007
Team Leader
Sears Holdings Corporation
08.2005 - 03.2006
Criminal Justice Administration
Allan Hancock College