Summary
Overview
Work History
Skills
Timeline
Manager

Ryan Roberts

West Jordan,UT

Summary

Adept at fostering high-performing teams and enhancing operational efficiency, I leveraged my leadership and problem-solving skills at Harbor Freight Tools USA to significantly boost employee engagement and customer satisfaction. My approach combines strategic decision-making with a focus on safety and quality, driving tangible improvements in performance and profitability.

Overview

30
30
years of professional experience

Work History

Manager

Harbor Freight Tools USA
06.2018 - 09.2024
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Improved safety procedures to create safe working conditions for workers.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Welding Foreman / Heat Treat Foreman

Union Pacific Railroad Co
08.2003 - 12.2011
  • Developed detailed work schedules for the welding team, ensuring optimal allocation of resources and personnel throughout each project phase.
  • Reduced project completion time by effectively managing resources and prioritizing tasks for the welding team.
  • Consistently met or exceeded client expectations by delivering high-quality welding projects on time and within budget.
  • Mentored junior welders, contributing to their professional development and skill enhancement.
  • Maintained a clean and organized workspace by enforcing strict housekeeping protocols among team members.
  • Oversaw daily operations at site, keeping team production moving at optimal pace.
  • Inspected equipment and tools used for safe operation.
  • Trained workers in proper methods, equipment operation and safety procedures.
  • Provided feedback to workers on job performance and safety procedures.
  • Administered disciplinary actions to workers violating safety regulations and company policies.
  • Investigated and reported on accidents, injuries and near-miss incidents.
  • Documented construction and extraction workers' hours, wages and other pertinent information.
  • Trained new employees to learn new systems, apply best practices and comply with protocols and regulations.
  • Checked equipment to determine if maintenance was required.
  • Inspected completed work to verify quality standards and compliance with criteria.
  • Adapted workflows in response to changing environmental conditions or unexpected challenges encountered during construction activities.
  • Streamlined communication between departments, establishing clear channels and protocols.
  • Elevated safety standards, conducting regular training sessions and safety audits.

Assistant Yard Manager

Forest Product Sales
12.1994 - 12.2001
  • Coordinated transportation logistics for efficient delivery schedules, enhancing client satisfaction rates.
  • Implemented quality control measures throughout yard processes, resulting in improved accuracy of shipments received and dispatched from the facility grounds.
  • Optimized space utilization in the yard through strategic planning and layout adjustments, maximizing storage capacity.
  • Improved employee performance by conducting regular evaluations, offering constructive feedback, and providing opportunities for professional growth.
  • Maintained a safe work environment by enforcing strict safety protocols and conducting regular safety training sessions.
  • Managed daily operations for seamless workflow, ensuring punctual loading and unloading of shipments.
  • Coordinated driver dispatch to accomplish daily delivery requirements.
  • Developed and maintained knowledgeable and productive team of employees.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Relationship building
  • Cross-functional teamwork
  • Performance management
  • Staff development
  • Schedule preparation
  • Sales management
  • Key performance indicators
  • Emergency response
  • Clear communication
  • Safety procedures
  • Employee onboarding
  • Coaching and mentoring
  • Work prioritization
  • Policy and procedure development
  • Recruiting and interviewing
  • Teamwork and collaboration
  • Problem resolution
  • Positive attitude
  • Adaptability and flexibility
  • Attention to detail
  • Multitasking
  • Problem-solving
  • Multitasking Abilities
  • Excellent communication
  • Team development
  • Hiring and training
  • Managing operations and efficiency
  • Employee coaching and mentoring
  • Scheduling and coordinating
  • Negotiation and conflict resolution
  • Good judgment

Timeline

Manager

Harbor Freight Tools USA
06.2018 - 09.2024

Welding Foreman / Heat Treat Foreman

Union Pacific Railroad Co
08.2003 - 12.2011

Assistant Yard Manager

Forest Product Sales
12.1994 - 12.2001

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Ryan Roberts