Ryan Robertshaw
Summary
Results-oriented individual with over six years of experience implementing marketing strategies to substantially increase productivity and repeat clientele. Organized, efficient and accustomed to handling crowds of over three hundred and fifty during special sales events.
Overview
15
15
years of professional experience
Work History
Sales Associate
Ergokinetic Concepts
Port Orchard, WA
01.2015 - Current
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Mentored team members in mastering sales techniques to consistently exceed objectives.
- Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
- Negotiated and closed deals with minimal oversight.
- Sold various products by explaining unique features and educating customers on proper application.
Receptionist Administrator
Federal Way Spine & Wellness
Federal Way, WA
08.2021 - 03.2024
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Rendered information to callers and drafted office emails.
- X-Ray Tech
- Participated in regular training sessions related to customer service best practices.
- Therapy coordinator
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
- Adhered to company policies regarding confidentiality of sensitive information.
Receptionist
Dr. Daniel Shapiro
San Fancisco, CA
02.2009 - 11.2014
- Greeted visitors, assessed needs and directed to appropriate personnel.
- Answered and directed incoming calls using multi-line telephone system.
- Scheduled and confirmed appointments.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Maintained daily calendars, set appointments with clients and planned daily office events.
- Processed payments and updated accounts to reflect balance changes.
- Rendered information to callers and drafted office emails.
Education
High School Diploma -
Nevada Union High School
Grass Valley, CA06.2008
Psychology
San Francisco Community College
08.2010
Skills
- POS Systems
- Marketing
- Sales
- Customer service
- Time management
- Conflict resolution
- Sales Development
- Client Account Management
- Customer Needs Assessment
- Payment Processing
- Outgoing Personality
- Problem-solving skills
Timeline
Receptionist Administrator
Federal Way Spine & Wellness
08.2021 - 03.2024
Sales Associate
Ergokinetic Concepts
01.2015 - Current
Receptionist
Dr. Daniel Shapiro
02.2009 - 11.2014
High School Diploma -
Nevada Union High School
Psychology
San Francisco Community College
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