Ryan Robinson
Project Manager
DeLand,FL
Summary
Project management professional coordinating timelines, stakeholders, and client readiness to deliver 10+ milestones per month across 5+ projects at once for Implementation Project Manager work. Aligns data migration, configuration review, and cross-functional follow-up to keep implementation tasks on track from planning through launch. Uses clear communication and structured issue tracking to keep clients informed and teams aligned, with system maintenance.
Overview
18
18
years of professional experience
Work History
Emerging Markets Implementation Consultant
Paylocity
Sanford, FL
04.2024 - Current
- Support 10+ data migration records by performing data mapping and validation for accurate HCM integration.
- Lead 10 client meetings weekly to guide moderately complex implementations and maintain communication through each lifecycle stage.
- Gather client requirements for payroll, HR, time, and labor workflows, then align system configuration to business needs.
- Provide post-implementation support through issue resolution and system maintenance based on client feedback.
- Collaborate with sales, product SMEs, and project managers to deliver consistent implementation handoffs.
- Advise clients on best practices, process improvement, and change management strategies to strengthen adoption.
- Review system settings with clients and use Microsoft Office and Salesforce to document progress and maintain implementation notes.
- Led client onboarding processes, ensuring seamless integration of Paylocity's solutions into client operations.
- Trained clients on software utilization, enhancing operational efficiency and user adoption rates.
- Improved client satisfaction by providing tailored implementation solutions to meet their business needs.
Intuit Product Facilitator
Sykes Enterprises
De Land, Florida
12.2018 - 04.2024
- Monitored 15+ trainee comprehension checkpoints and adjusted coaching throughout the training period.
- Led 20+ new hire training classes during onboarding to prepare agents for production readiness.
- Managed and trained agents by providing access to tools, software, and Windows-based systems needed for success.
- Monitored agent performance and delivered feedback, action plans, and issue resolution support when evaluations showed gaps.
- Built stronger team results by identifying and hiring top talent while supporting a team of twenty to thirty agents over two to four months.
- Improved underperformance through frequent communication, coaching, and strategic direction that kept agents engaged and accountable.
- Supported onboarding consistency by managing training access, delivery standards, and Salesforce usage across cohorts.
- Coordinated feedback sessions to gather insights and improve training programs.
- Improved client satisfaction by tailoring facilitation techniques to meet diverse group needs.
Intuit Accountant Service Payroll Specialist
Sykes Enterprises
De Land, Florida
11.2016 - 12.2018
- Supported 95% payroll accuracy by validating employee data, timesheets, and tax details before paycheck processing.
- Processed 10 payroll cases weekly while maintaining accurate employee records and timely issue resolution.
- Configured client accounts to meet local, state, and federal tax requirements for each employee and employer.
- Managed payroll data and timesheet collection in Microsoft Office, supporting payroll administrator processing and cleanup.
- Delivered a personalized client experience while maintaining clear communication with government agencies and internal stakeholders.
- Oversaw general ledger maintenance, ensuring timely reconciliation of accounts.
Intuit Tech Support
Sykes Enterprises
De Land, FL
03.2014 - 01.2016
- Reduced incident resolution time by 30% per week through accurate troubleshooting and concise case summaries.
- Resolved 20+ software issues per shift while delivering clear troubleshooting support and account updates.
- Guided customers through software functions, updates, and new setups with clear, efficient communication.
- Troubleshot complex software and network problems, then documented summary reports for follow-up analysis.
- Supported account information updates, new setups, and sales-related questions across Salesforce and Microsoft Office.
- Diagnosed and resolved technical issues, enhancing system functionality and uptime.
- Trained junior technicians on best practices for troubleshooting and repair processes.
Fast Food Worker
Arby’s Restaurant Group (ARG)
De Land, FL
01.2009 - 01.2014
- Reconcile $3000 in daily cash deposits and register counts before bank submission.
- Handle 60 customer interactions per shift while resolving questions and maintaining friendly service.
- Deliver customer service and resolve issues while supporting smooth day-to-day store operations.
- Close registers, count daily profits and losses, and prepare deposits for the bank.
- Maintain and update financial logs using Microsoft Office to support accurate end-of-day records.
- Train new hires, monitor progress, and provide coaching feedback to reinforce quality standards.
- Support store operations when the manager is unavailable by guiding team members and keeping standards on track.
- Managed daily operations, ensuring timely service during peak hours.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
Education
High School Diploma -
Deland High School
De Land12-2018
Skills
- Microsoft Office
- Salesforce
- Windows
- Data migration
- Issue resolution
- Client communication
- Requirements gathering
- Training delivery
- Change management
- Process improvement
- Payroll configuration
Timeline
Emerging Markets Implementation Consultant
Paylocity
04.2024 - Current
Intuit Product Facilitator
Sykes Enterprises
12.2018 - 04.2024
Intuit Accountant Service Payroll Specialist
Sykes Enterprises
11.2016 - 12.2018
Intuit Tech Support
Sykes Enterprises
03.2014 - 01.2016
Fast Food Worker
Arby’s Restaurant Group (ARG)
01.2009 - 01.2014
High School Diploma -
Deland High School