RYAN ROBY
Gibsonton,FL
Summary
Outgoing Territory Sales Representative with 13 years of experience in sales opportunity development. Tech-savvy individual leverages social media platforms and trends for increased customer engagement and sales. Noted for customer-rapport building and excellent business negotiation. Proven skills in promoting products and boosting revenue by connecting with customers and effectively communicating sales recommendations. Well-organized, reliable and experienced in setting up displays, restocking shelves and supporting in-store customers with knowledgeable assistance. Enhance store loyalty with unparalleled support. Multi-talented Sales Assistant adept at handling any store department. Talent for inventory management and documentation. ambitious in advancing personal expertise and company sales performance.
Overview
18
18
years of professional experience
Work History
Territory Sales Representative
Hajoca Corporation
TAMPA , FL
07.2012 - Current
- Executed successful sales plans to drive revenue growth in my assigned area.
- Identified potential customers, evaluated their needs and created customized solutions.
- Provided training to existing customers on product usage, implementation and upgrades.
- Analyzed customer feedback and identified areas of improvement in products or services offered.
- Negotiated contracts with customers to ensure favorable terms for both parties.
- Attended industry conferences and trade shows to stay up-to-date on market trends.
- Created value propositions tailored to individual clients' business needs.
Pool Operator
COMPLETE POOL CARE
NORTH PORT, FL
11.2011 - 07.2012
- Performed daily chemical tests and monitored pool water to ensure safety standards were met.
- Maintained cleanliness of the pool area, including vacuuming, scrubbing, skimming and emptying baskets.
- Repaired pumps, filters, heating systems and other related equipment on an as-needed basis.
- Recorded readings from chemical testing instruments into log books each day.
- Prepared weekly reports regarding pool maintenance activities for management review.
- Adhered to all local health department regulations concerning operation of a public swimming pool.
Assistant Branch Manager, Operations
Busey Bank
NORTH PORT, FL
01.2011 - 11.2011
- Conducted performance reviews of staff, identified improvement areas, and provided feedback and coaching to enhance productivity.
- Ensured compliance with all regulatory requirements related to branch operations.
- Managed daily activities of the branch including staffing, sales goals, financial reporting, cash management, customer service delivery, security protocols and risk mitigation.
- Monitored staff workflow to ensure accuracy in processing transactions and adherence to established timelines.
- Resolved escalated customer complaints in a timely manner while maintaining excellent customer relations.
- Created reports on daily deposit activity, teller cash levels, ATM balancing results, loan originations and other key metrics for executive review.
Teller Manager
BUSEY BANK
NORTH PORT, FL
07.2010 - 01.2011
- Developed and implemented a customer service training program for new tellers.
- Conducted monthly meetings with staff to review performance, discuss challenges, and provide support.
- Monitored daily cash levels to ensure accurate balancing of accounts at the end of each day.
- Ensured adherence to bank policies and procedures by all tellers.
- Maintained relationships with customers through ongoing communication about products and services available.
- Identified opportunities for process improvements and communicated them to senior management team.
- Resolved escalated customer issues in accordance with established protocols and standards.
- Coordinated with other departments such as marketing, IT, compliance, operations. to ensure successful implementation of initiatives.
Teller
Busey Bank
Port Charlotte, FL
12.2009 - 06.2010
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Provided exceptional customer service while accurately processing routine transactions.
- Processed wire transfers for customers both domestically and internationally.
- Explained account information to customers in detail as needed.
- Researched discrepancies between actual cash amounts and records of transactions for accuracy.
Assistant Restaurant Operations Manager
Perkins Family Restaurant
Tamp, FL
08.2008 - 10.2009
- Managed the daily operations of restaurant staff, including scheduling, training and performance evaluations.
- Ensured compliance with all health and safety regulations in accordance with local laws.
- Coordinated with suppliers to ensure timely delivery of food items and other supplies.
- Analyzed sales data to identify trends and develop strategies for increasing revenue.
- Created promotional campaigns to attract new customers and boost sales.
- Oversaw the preparation of menus, recipes and pricing plans according to budget guidelines.
- Maintained accurate financial records such as invoices, payments, payroll.
Host
Perkins Family Restaurant
Port Charlotte, FL
06.2006 - 07.2008
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Provided customers with accurate wait times and monitored waiting list.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Ensured compliance with health and safety regulations within the restaurant.
- Performed light administrative duties such as filing documents and taking messages.
- Processed payments from customers using a POS system.
Education
High School Diploma -
Port Charlotte High School
Port Charlotte, FL05-2008
Skills
- Territory Management
- Sales strategy development
- Competitor Analysis
- Product Knowledge
- Account Servicing
- Teamwork and Collaboration
- Problem-solving abilities
Timeline
Territory Sales Representative
Hajoca Corporation
07.2012 - Current
Pool Operator
COMPLETE POOL CARE
11.2011 - 07.2012
Assistant Branch Manager, Operations
Busey Bank
01.2011 - 11.2011
Teller Manager
BUSEY BANK
07.2010 - 01.2011
Teller
Busey Bank
12.2009 - 06.2010
Assistant Restaurant Operations Manager
Perkins Family Restaurant
08.2008 - 10.2009
Host
Perkins Family Restaurant
06.2006 - 07.2008
High School Diploma -
Port Charlotte High School
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