Ryan Rojo
CLARKSVILLE
Summary
Professional leader with strong background in retail management. Adept at driving sales, managing inventory, and overseeing daily operations to enhance store performance. Skilled in fostering team collaboration, ensuring customer satisfaction, and adapting to changing business needs. Known for effective communication, problem-solving abilities, and results-oriented approach.
Overview
17
17
years of professional experience
Work History
Shop Owner
Tita Boba TN
01.2021 - Current
- Established foundational processes for business operations.
- Maintained accurate financial records, including sales reports, expense tracking, and budget management.
- Developed loyal customer base by consistently delivering high-quality products and personalized service.
- Managed inventory levels efficiently, ensuring optimal stock availability and minimizing overhead costs.
- Hired trained, and supervised a team of employees, fostering a collaborative work environment focused on achieving store goals.
- Addressed customer complaints effectively, resolving issues quickly to maintain overall satisfaction levels among clientele.
- Adapted business strategy in response to changing market conditions or consumer preferences, demonstrating a proactive approach to managing the shop''s overall success.
- Improved profit margins by carefully analyzing sales data and adjusting pricing strategies accordingly based on demand fluctuations or competitor activity.
- Expanded customer reach through active engagement on social media platforms, promoting the shop''s unique offerings while building an online community of brand advocates.
- Streamlined store operations by implementing efficient processes for order fulfillment and staff scheduling.
Store Manager
Footlocker Inc
05.2008 - 01.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Education
Associate of Arts - Music
Ohlone College
Fremont, CASkills
- Business operations
- Staff hiring and training
- Employee development
- Customer service expertise
- Performance analysis
- Employee scheduling
- Operations management
- Store maintenance
Accomplishments
2009 District Rookie Manager of the Year
2009 District Best $ Gain
2009 District Best % Gain
2011 Sales Leadership Award $118,439
2017 Sales Leadership Award $652,564
2017 West Region Bronze Award Top Dollar Gain $652,564
2017 District Store Manager of the Year
2017 District Coach of the Year
Timeline
Shop Owner
Tita Boba TN
01.2021 - Current
Store Manager
Footlocker Inc
05.2008 - 01.2021
Associate of Arts - Music
Ohlone College
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