Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Ryan Ross

Raleigh,NC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.


Overview

8
8
years of professional experience

Work History

HVAC Technician

Infinite Air Cleaning
07.2022 - Current
  • Performed troubleshooting on HVAC systems to determine root cause of issues.
  • Conducted maintenance service on HVAC systems to increase life expectancy of equipment and prevent costly repair work.
  • Investigated major malfunctions and breakdowns of heating and air-conditioning systems and used troubleshooting to determine causes.
  • Traveled to job sites for both scheduled and emergency appointments.
  • Kept accurate records of time and materials used for each job to compile into service reports.

Sales Representative

AT&T
09.2020 - 06.2022
  • Managed customer accounts to secure customer satisfaction and repeat business.
  • Trained and mentored new sales representatives.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Generated new leads through networking and attending industry events.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Determined needs, delivered solutions, and overcame objections through consultative selling skills.

Landscaping Supervisor

Bunn Landscaping Services
07.2018 - 08.2020
  • Maintained tools and equipment to foster safe and consistent operation.
  • Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols.
  • Supervised team member performance to meet client deadlines and requirements.
  • Managed supply inventory and assigned replenishment to team members.
  • Monitored weather conditions to plan work schedules effectively and minimize project delays.
  • Delegated tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations.
  • Communicated with clients to provide price quotes, discuss design needs and schedule work.

Valet Manager

Royal Parking
01.2018 - 08.2020
  • Parked vehicles in visually appealing ways to attract customer attention and increase sales.
  • Maintained knowledge of business operations to keep departments and employees up to date on important work-related changes.
  • Explained regulations, policies, or procedures to new-hires to confirm understanding and compliance.
  • Evaluated employee performance in quarterly and annual reviews.
  • Assigned duties or work schedules to employees for adequate shift coverage.
  • Implemented strategies to enable team members to provide quality services to clients.

Marketing Manager

Jimmy John's Sandwiches
08.2015 - 01.2017
  • Traveled to the different businesses in our delivery radius handing out samples to different companies.
  • Created company brand messaging, collateral materials, customer events, promotional strategies, and product commercialization.
  • Researched developing trends to stay updated with new ideas and marketing practices.
  • Conducted market research to identify new opportunities and target markets.

Education

Associate of Science - Business

Wake Technical Community College
Raleigh, NC
05.2018

Skills

  • Overcoming Objections
  • Verbal and Written Communication
  • Daily Workflows
  • Order Management
  • Customer Service and Assistance
  • Data Entry
  • Customer Relationship Management
  • Time Management
  • Payment Processing
  • Service Prioritization
  • Product Knowledge
  • Mulit-Tasking

Additional Information

  • Willing to relocate to: Raleigh, , NC - - , Authorized to work in the US for any employer

Timeline

HVAC Technician

Infinite Air Cleaning
07.2022 - Current

Sales Representative

AT&T
09.2020 - 06.2022

Landscaping Supervisor

Bunn Landscaping Services
07.2018 - 08.2020

Valet Manager

Royal Parking
01.2018 - 08.2020

Marketing Manager

Jimmy John's Sandwiches
08.2015 - 01.2017

Associate of Science - Business

Wake Technical Community College

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Ryan Ross