Ryan Rourke
Pittsboro,NC
Summary
Solutions-oriented engineering professional with strong understanding of product development process. Brings excellent interpersonal and communication skills to work effectively with colleagues, management and vendors. Proactive in identifying areas of improvement and taking steps to drive successful completion of projects.
Overview
7
7
years of professional experience
Work History
Electrical/Mechanical Lead
SMT
07.2021 - 10.2023
- Attended project planning meetings to coordinate mechanical system designs with structural and architecture teams, mitigate design conflicts, and coordinate delivery timelines.
- Evaluated final product's overall performance, reliability and safety.
- Identified deficiencies in mechanical processes to develop improvements.
- Applied mechanical problem solving skills to develop creative solutions for quality products.
- Troubleshot and diagnosed mechanical equipment issues, quickly made plans for repairs and monitored use to rectify issues.
- Eliminated ineffective product line materials to resolve performance challenges.
- Liaised effectively between wiring department and sheet metal facility, keeping parties informed of project changes.
Parts Counter Person
Hendrick Automotive Group
06.2019 - 07.2021
- Completed sales and service documentation for customer and business records and provided receipts of purchase.
- Provided exceptional customer support to every guest to promote satisfaction and meet service guidelines.
- Stocked shelves, built displays and merchandised products enabling customers to find needed items and products.
- Ordered parts for customers, repair shops and automotive departments.
- Maintained clean and neat parts counter and sales floor.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Ordered parts from various distributors to fulfill demands.
- Greeted customers via telephone and in person to answer questions, resolve concerns and complete sales.
- Conducted cash handling, credit card transactions, and register closeout at end of business day.
- Examined returned parts for defects and exchanged defective parts or refunded money.
Housekeeping Supervisor
Southern Hospitality Cleaning Service
03.2017 - 06.2019
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Managed laundry sorting, washing, drying, and ironing.
- Developed and implemented detailed housekeeping standards to promote cleanliness standards for guest rooms and common areas.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Investigated customer complaints and resolved issues to increase customer satisfaction and establish trust.
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
Restoration Technician
Encore RRC INC
12.2016 - 09.2017
- Cleaned and restored interiors of homes damaged by fire, water or smoke.
- Worked safely in disaster environment by adhering to company and quality procedures.
- Lifted and shouldered heavy objects and worked long hours in variable weather conditions.
- Completed tear-down of existing structures and prepared for new construction.
- Placed fans and dehumidifiers in strategic room locations to remove moisture from carpet, air and upholstery.
- Sprayed and fogged upholstery, carpets and accessories with conditioners, protectors, deodorizers and disinfectants.
Education
High School Diploma -
Northwood High School
Pittsboro, NC06.2009
Skills
- Manufacturing Process Controls
- Production Line Control
- Troubleshooting
- Technical Problem-Solving
- Project Management
- Mechanical Engineering
- Mentoring and Training
Timeline
Electrical/Mechanical Lead
SMT
07.2021 - 10.2023
Parts Counter Person
Hendrick Automotive Group
06.2019 - 07.2021
Housekeeping Supervisor
Southern Hospitality Cleaning Service
03.2017 - 06.2019
Restoration Technician
Encore RRC INC
12.2016 - 09.2017
High School Diploma -
Northwood High School
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