Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Rowland

Lakewood,WA

Summary

To leverage my passion for and proven success in leadership, organization, problem solving and customer service to make a positive impact within a company that aligns with my values of integrity, community, and determination by supporting the company’s vision and initiatives through a business administration role.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

14
14
years of professional experience

Work History

Delivery Associate

Stave Delivery
02.2023 - Current
  • Operated delivery vehicles safely while following all traffic regulations and company policies.
  • Monitored vehicle maintenance needs, ensuring optimal performance and reliability of delivery fleet.
  • Demonstrated excellent problem-solving skills when faced with challenging circumstances without compromising the quality of work or customer satisfaction.
  • Loaded truck and properly secured items to prevent damage for deliveries.

Claims Associate

State Farm
11.2015 - 11.2022
  • Analyzed claim documentation to determine coverage eligibility and policy compliance.
  • Mentored junior associates on industry best practices and claims management systems.
  • Processed claims accurately and efficiently, ensuring timely resolution for customers.
  • Evaluated complex claims cases, providing recommendations to management for resolution strategies.

Shift Supervisor

Ivars Seafood Bar
03.2012 - 10.2015
  • Supervised daily operations to ensure efficient service and customer satisfaction.
  • Trained and mentored new staff on operational procedures and safety protocols.
  • Coordinated shift schedules, optimizing workforce allocation for peak times.
  • Resolved customer complaints promptly, ensuring a positive dining experience.

Education

Diploma -

Emerald Ridge High School
Puyallup, WA
01.2005

Skills

  • Experienced in learning and applying new technologies effectively
  • Adapting solutions to changing work conditions
  • Effective collaboration with senior associates
  • Proficient in understanding customer needs
  • Compliance with safety regulations
  • Adaptable in team and individual settings

Timeline

Delivery Associate

Stave Delivery
02.2023 - Current

Claims Associate

State Farm
11.2015 - 11.2022

Shift Supervisor

Ivars Seafood Bar
03.2012 - 10.2015

Diploma -

Emerald Ridge High School
Ryan Rowland