Ryan R. Rosaly
Dog Trainer/ Pet Specialist
Altamonte Springs,Fl
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Pet Care Specialist
PetSmart
02.2022 - Current
- Handled animals safely and remained calm in different situations.
- Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Administered medications as prescribed to ensure the wellbeing of pets under care.
- Worked under direction of veterinarian to deliver treatments and support pet needs.
- Documented pet care activities, immunizations and treatments delivered.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Handled various breeds of dogs and cats, understanding their unique needs and behaviors.
- Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
- Helped potential adopters navigate processes, completed paperwork and assessed suitability for animal care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Dog Trainer
PetSmart
02.2022 - Current
- Knowledge about dogs, including basic ethology
- Thoroughly assess dog behavior problems to identify causes and resolve
- Use information from the provided training curriculum to educate clients on how to obedience train and gain a healthier relationship with their dogs
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Educate clients about at-home practices to strengthen and reinforce positive behaviors and diminish or eliminate negative ones
- Knowledge about various training methods and the skills to apply them appropriately
- Increased client retention by establishing trust and rapport with both dogs and their owners throughout the training process.
- Reduced dog behavioral issues through consistent application of positive reinforcement techniques.
- Knowledge about training tools and how to apply them appropriately
- Offered guidance on selecting suitable equipment such as leashes, collars, and harnesses that promote proper handling techniques while walking or training dogs.
- Be available to clients before and after classes, and during the week to answer any questions
- Attend monthly dog training meetings
- Improved client satisfaction with personalized training sessions, focusing on achieving specific behavioral goals set by pet owners.
- Implemented puppy socialization classes that promoted early development of essential social skills and appropriate interaction with other dogs and humans.
- Maintain scheduling based on most popular dates and times
- Assisted customers with selecting appropriate pet nutrition products, contributing to healthier pets and happier owners.
- Provide knowledge to store associates on how to sell classes
- Assisted in the training of new team members by sharing knowledge of store procedures, pet training sales, and customer service best practices.
- Keep track of and submit sales into database every week to obtain commission
- Keep track of rotating coupons for various classes on a monthly basis
- Provide refunds if necessary
Customer Experience Representative (Seasonal)
CADY Studios
05.2022 - 11.2022
- Respond to inquiries from parents, schools, students, and studios
- These inquiries pertain to our processing, scheduling bookings/photoshoots, and pricing
- Assist customers with purchases, retouching, refunds, and order tracking
- Greet all Customers and provide them with prompt, courteous service and assistance
- Ensure the highest level of service, professionalism, and empathy on every call
- Provide minor technical support on how to log into our parent portal
- Assist photographers with photo preparation and ensuring that check-ins are on schedule
- Maintain a clean, neat, organized and safe work environment
- Assist in training new employees as needed
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Documented customer interactions in internal database to maintain customer service history details.
Service Experience
Nordstrom Rack Millenia Mall
05.2022 - 11.2022
- Keep the stockrooms organized and complete all inventory processes, making sure merchandise is properly checked in and accurately ticketed
- Work with the team to ensure the sale's floor stays 'runway ready' through re-merchandising and straightening throughout the day
- Scanning in packages received at the store
- Taking care of customers picking up packages
- Perform all duties in accordance with all Service priorities (Safety, Friendliness, Presentation, and Efficiency)
- Greeting customers and taking them to their fitting rooms, then sorting and returning clothing to the floor
- Answering phones and assisting with customer questions
- Handle all damaged merchandise in accordance with company procedures
- Perform price check functions, if needed
- Perform other duties as assigned
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Representative
ShopRite, Inc.
10.2020 - 05.2021
- Maintain a clean, neat, organized and safe work environment
- Greet all Customers and provide them with prompt, courteous service and assistance
- Enter Customer information into database for eligibility on certain programs
- Understand operation of cash register and follow all cash handling procedures, if applicable
- Knowledgeable about the various types of product carried in the store
- Sort and return 'return to stock' items back to normal location with priority
- Handle all damaged merchandise in accordance with company procedures
- Perform price check functions, if needed
- Issue and keep information involving rain checks updated
- Answer phone promptly and in a professional manner and direct as Company policies dictate
- Issue refunds and Price Plus Cards
- Perform all duties in accordance with Company rules, policies, safety requirements, and security standards
- Perform all duties in accordance with all Service priorities (Safety, Friendliness, Presentation, and Efficiency)
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assist in training new employees as needed
- Perform other duties as assigned
- Work cooperatively with others
Education
High School Diploma -
New Dorp High School
Staten Island, NY 09.2017 - 06.2021
Skills
Leadership
Timeline
Customer Experience Representative (Seasonal)
CADY Studios
05.2022 - 11.2022
Service Experience
Nordstrom Rack Millenia Mall
05.2022 - 11.2022
Pet Care Specialist
PetSmart
02.2022 - Current
Dog Trainer
PetSmart
02.2022 - Current
Customer Service Representative
ShopRite, Inc.
10.2020 - 05.2021
High School Diploma -
New Dorp High School
09.2017 - 06.2021
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