Ryan R. Rosaly
Dog Trainer/ Pet Specialist
Altamonte Springs,Fl
Summary
To secure a challenging position in a reputable organization to expand my learnings, knowledge, and skills.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Pet Care Specialist
PetSmart
02.2022 - Current
- Handled animals safely and remained calm in different situations.
- Maintained a safe and clean environment for pets by regularly sanitizing living spaces and play areas.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Minimized animal injury risk by monitoring behaviors and eliminating safety hazards.
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention.
- Documented animals' weight, size and condition in computer system for review by senior staff.
- Administered medications as prescribed to ensure the wellbeing of pets under care.
- Worked under direction of veterinarian to deliver treatments and support pet needs.
- Documented pet care activities, immunizations and treatments delivered.
- Maintained equipment and facility to keep animal care environment and tools in good working order.
- Handled various breeds of dogs and cats, understanding their unique needs and behaviors.
- Taught pet owners how to care for pets, manage behaviors and maintain proper nutrition.
- Helped potential adopters navigate processes, completed paperwork and assessed suitability for animal care.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Helped customers complete purchases, locate items, and join reward programs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Assisted customers with returns, refunds and resolving transaction issues.
Dog Trainer
PetSmart
02.2022 - Current
- Knowledge about dogs, including basic ethology
- Thoroughly assess dog behavior problems to identify causes and resolve
- Use information from the provided training curriculum to educate clients on how to obedience train and gain a healthier relationship with their dogs
- Evaluated dogs'' progress during training sessions, adjusting techniques according to unique temperaments and learning styles.
- Educate clients about at-home practices to strengthen and reinforce positive behaviors and diminish or eliminate negative ones
- Knowledge about various training methods and the skills to apply them appropriately
- Increased client retention by establishing trust and rapport with both dogs and their owners throughout the training process.
- Reduced dog behavioral issues through consistent application of positive reinforcement techniques.
- Knowledge about training tools and how to apply them appropriately
- Offered guidance on selecting suitable equipment such as leashes, collars, and harnesses that promote proper handling techniques while walking or training dogs.
- Be available to clients before and after classes, and during the week to answer any questions
- Attend monthly dog training meetings
- Improved client satisfaction with personalized training sessions, focusing on achieving specific behavioral goals set by pet owners.
- Implemented puppy socialization classes that promoted early development of essential social skills and appropriate interaction with other dogs and humans.
- Maintain scheduling based on most popular dates and times
- Assisted customers with selecting appropriate pet nutrition products, contributing to healthier pets and happier owners.
- Provide knowledge to store associates on how to sell classes
- Assisted in the training of new team members by sharing knowledge of store procedures, pet training sales, and customer service best practices.
- Keep track of and submit sales into database every week to obtain commission
- Keep track of rotating coupons for various classes on a monthly basis
- Provide refunds if necessary
Customer Experience Representative (Seasonal)
CADY Studios
05.2022 - 11.2022
- Respond to inquiries from parents, schools, students, and studios
- These inquiries pertain to our processing, scheduling bookings/photoshoots, and pricing
- Assist customers with purchases, retouching, refunds, and order tracking
- Greet all Customers and provide them with prompt, courteous service and assistance
- Ensure the highest level of service, professionalism, and empathy on every call
- Provide minor technical support on how to log into our parent portal
- Assist photographers with photo preparation and ensuring that check-ins are on schedule
- Maintain a clean, neat, organized and safe work environment
- Assist in training new employees as needed
- Enhanced customer satisfaction by addressing and resolving issues promptly and professionally.
- Established a positive work environment that encouraged collaboration and teamwork among staff members for optimal results.
- Resolved customers' issues related to online purchases, late product deliveries and billing discrepancies to encourage good customer relationships.
- Documented customer interactions in internal database to maintain customer service history details.
Service Experience
Nordstrom Rack Millenia Mall
05.2022 - 11.2022
- Keep the stockrooms organized and complete all inventory processes, making sure merchandise is properly checked in and accurately ticketed
- Work with the team to ensure the sale's floor stays 'runway ready' through re-merchandising and straightening throughout the day
- Scanning in packages received at the store
- Taking care of customers picking up packages
- Perform all duties in accordance with all Service priorities (Safety, Friendliness, Presentation, and Efficiency)
- Greeting customers and taking them to their fitting rooms, then sorting and returning clothing to the floor
- Answering phones and assisting with customer questions
- Handle all damaged merchandise in accordance with company procedures
- Perform price check functions, if needed
- Perform other duties as assigned
- Self-motivated, with a strong sense of personal responsibility.
Customer Service Representative
ShopRite, Inc.
10.2020 - 05.2021
- Maintain a clean, neat, organized and safe work environment
- Greet all Customers and provide them with prompt, courteous service and assistance
- Enter Customer information into database for eligibility on certain programs
- Understand operation of cash register and follow all cash handling procedures, if applicable
- Knowledgeable about the various types of product carried in the store
- Sort and return 'return to stock' items back to normal location with priority
- Handle all damaged merchandise in accordance with company procedures
- Perform price check functions, if needed
- Issue and keep information involving rain checks updated
- Answer phone promptly and in a professional manner and direct as Company policies dictate
- Issue refunds and Price Plus Cards
- Perform all duties in accordance with Company rules, policies, safety requirements, and security standards
- Perform all duties in accordance with all Service priorities (Safety, Friendliness, Presentation, and Efficiency)
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assist in training new employees as needed
- Perform other duties as assigned
- Work cooperatively with others
Education
High School Diploma -
New Dorp High School
Staten Island, NY 09.2017 - 06.2021
Skills
Leadership
Customer Service
Dependable and responsible
Adaptability and flexibility
Appointment scheduling
Time management abilities
Creative and Innovative Problem solving
Teamwork and collaboration
Animal handling expertise
Animal grooming
Retail marketing
General Canine physiology/psychology
Timeline
Customer Experience Representative (Seasonal)
CADY Studios
05.2022 - 11.2022
Service Experience
Nordstrom Rack Millenia Mall
05.2022 - 11.2022
Pet Care Specialist
PetSmart
02.2022 - Current
Dog Trainer
PetSmart
02.2022 - Current
Customer Service Representative
ShopRite, Inc.
10.2020 - 05.2021
High School Diploma -
New Dorp High School
09.2017 - 06.2021