Summary
Overview
Work History
Education
Skills
Timeline
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RYAN RUBLE

Victoria,TX

Summary

Accomplished Business Owner significant background operating Matco Tools Franchise. Skilled in overseeing marketing and business development, bookkeeping and accounting, financial management, and customer service. Build and develop personnel through mentoring and on-the-job training.

Knowledgeable Desired Position with solid background in delivering high-quality customer service and resolving automotive issues efficiently. Successfully guided clients through repair processes while ensuring their complete satisfaction. Demonstrated expertise in diagnostics and repair coordination, fostering strong client relationships and team collaboration.

Professional in automotive service industry with proven expertise in managing customer interactions, diagnosing vehicle issues, and coordinating repairs. Strong focus on teamwork and delivering results ensures reliability and adaptability in dynamic environments. Skilled in communication, problem-solving, and technical understanding of automotive systems. Known for fostering collaborative relationships and driving customer satisfaction.

Experienced with assessing vehicle conditions and advising on necessary repairs. Utilizes technical knowledge and client communication to ensure optimal service delivery. Track record of building strong customer relationships and maintaining high levels of satisfaction.

Customer service professional bringing extensive experience in automotive industryspecializing in client relations and service delivery. Proven ability to diagnose vehicle issues accurately and manage repair processes smoothly. Known for exceptional team collaboration and reliabilityadapting seamlessly to evolving customer needs and industry changes.

Hardworking employee enthusiastic about learning Type field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.

Overview

28
28
years of professional experience

Work History

Service Advisor

Christian Brothers Automotive
01.2024 - 04.2025
  • Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
  • Consistently met or exceeded monthly sales targets by upselling relevant products/services when appropriate.
  • Conducted thorough vehicle inspections to identify needed maintenance or repairs, recommending appropriate services to customers.
  • Coordinated effectively with technicians and management staff, ensuring seamless communication throughout the entire service process.
  • Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
  • Maintained detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
  • Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
  • Enhanced customer satisfaction by providing timely and accurate service recommendations.
  • Supported overall team success by assisting coworkers with complex customer inquiries and providing backup during peak periods.

Service Manager

Goodyear of Buckhead
04.2022 - 12.2023
  • Established service department work schedules and delegated assignment for coverage needs.
  • Conducted performance assessments, set service team goals and motivated improvements.
  • Managed department staff service writers, technicians and administrative support.
  • Supervised completion of repair orders in tracking system and full documentation of service actions.
  • Forecasted goals and objectives for service department and helped team achieve targets through skilled day-to-day management.
  • Implemented training and ongoing training and support for department personnel.
  • Tracked labor, sales and inventory and managed operations to maximize returns.
  • Achieved department targets with strategic resource allocation and schedule management.
  • Advised management regarding emerging industry trends and best practices to improve operations.
  • Oversaw day-to-day operations and assisted in challenge resolution to reduce potential downtime.
  • Managed employee performance through disciplining, coaching and counseling.
  • Improved employee skills and increased team value with new training opportunities and empowering leadership.

Service Advisor

Glenn Jones Ford
02.2021 - 04.2022
  • Followed up on warranty paperwork to verify completion, classification and submission to extended service vendors or manufacturers.
  • Helped customers choose optimal services based on preferences, needs and budget limitations.
  • Handled telephone inquiries to scheduled appointments and update customers on in-progress work.
  • Served as friendly first point of contact for customer inquiries.
  • Managed time by prioritizing workload and juggling multiple tasks simultaneously.
  • Upsold and cross-sold add-on purchases to increase sales.

Owner/Operator

Matco Tools Franchise
10.2012 - 03.2021
  • Implemented business development strategy focused on social media branding and launching an email marketing campaign, attracting new customers and expanding market penetration.
  • Increased revenue and reduced risk by enforcing company policies and improving operations.
  • Identified areas for expansion by analyzing market, consumer trends, and competition.
  • Met with prospective clients to present company offerings, discuss products, and showcase service solutions.
  • Created culture focused on customer service and satisfaction, resulting in improved customer loyalty and retention.
  • Led the company to successful product launch and developed initial product roadmap and go-to-market strategy.
  • Participated in forecasting budget and assessing long-term financial and sustainability planning.
  • Reviewed systems in place to manage internal controls of all financial activities and contributed strategic planning as high-level partner and advisor to President, Senior Vice President, and Board of Directors.
  • Reviewed operational records and forecasted trends to successfully manage both income and expenses.

Service Technician

Bill Luke Chrysler Jeep and Dodge
03.1997 - 04.2012
  • Inspect, and Repair customers vehicles in timely manner. Road test al vehicles to verify completed repairs. Perform all warranty work as needed
  • Observed all safety protocols, sanitation requirements, and OSHA guidelines.
  • Documented machine information and repairs completed on work orders, including parts and fluids used.
  • Provided maintenance and repair services for industrial, commercial, and residential electrical systems.
  • Interpreted engineering drawings, flow sheets, and piping drawings to verify proper execution of service procedures.
  • Monitored supply inventory and requisitioned replacement parts to maintain availability.
  • Supervised repair and installation activities and enforced compliance with quality standards.
  • Reviewed and interpreted maintenance records and work orders to verify requirements.
  • Executed maintenance and repair activities to safeguard equipment functionality.
  • Documented maintenance and repair activities and maintained files.

Education

Associates Degree - Automotive Tech

Glendale Community College
Glendale, AZ
06.1999

High School Diploma - undefined

Deer Valley High School
Glendale, AZ
05.1996

Skills

  • Financial planning
  • Business marketing
  • Forecasting and budgeting
  • Build revenue streams
  • Develop business structures
  • Client engagement
  • Operations management
  • Policy and program development
  • Improve performance
  • Cost control and budgeting
  • Operations oversight
  • Systems implementation
  • Sales oversight
  • Staff hiring
  • Account management
  • Budgeting and cost control
  • Business Development
  • Sales and marketing
  • Training and development
  • Develop policies
  • Staff management
  • Inventory control
  • Cross-functional team management
  • Process improvements

Timeline

Service Advisor

Christian Brothers Automotive
01.2024 - 04.2025

Service Manager

Goodyear of Buckhead
04.2022 - 12.2023

Service Advisor

Glenn Jones Ford
02.2021 - 04.2022

Owner/Operator

Matco Tools Franchise
10.2012 - 03.2021

Service Technician

Bill Luke Chrysler Jeep and Dodge
03.1997 - 04.2012

Associates Degree - Automotive Tech

Glendale Community College

High School Diploma - undefined

Deer Valley High School

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RYAN RUBLE