Ryan Ruiz
Westminster,CA
Summary
Professional and reliable individual with experience in amusement and recreation, recognized for learning quickly, adapting to new environments, and maintaining high standards of performance. Strong skills in customer service, communication, teamwork, and problem-solving, with a focus on safety and creating positive guest experiences. Organized, detail-oriented, and committed to completing tasks efficiently while maintaining a professional attitude. Eager to develop new skills, take on new challenges, and contribute to the success of the team.
Overview
6
6
years of professional experience
Work History
Disneyland Attractions Operator
The Walt Disney Company
Anaheim, California
06.2022 - Current
- Operated Disney attractions while enforcing guest safety and ride procedures.
- Enforced age and height restrictions for ride access, ensuring compliance with regulations.
- Assisted guests with accessibility needs and attraction eligibility requirements.
- Maintained knowledge of emergency practices and procedures to guide patrons to safety.
- Responded promptly to ride malfunctions, implementing emergency procedures when necessary.
- Responded quickly to all mechanical breakdowns ensuring minimal disruption to operations.
- Followed procedures outlined in emergency response plans in case of an incident or accident.
- Reported incidents and accidents to management staff for prompt resolution.
- Resolved guest concerns or complaints and kept supervisors informed of escalating situations.
Retail Sales Associate
Best Buy
Westminster, California
10.2021 - 01.2022
- Assisted customers by asking open-ended questions to identify needs and recommend suitable merchandise.
- Greeted customers and offered assistance in finding requested items, enhancing customer satisfaction and retention.
- Monitored sales floor to identify customers needing assistance and restock merchandise promptly.
- Collaborated with team members to achieve sales targets and contribute to a positive work environment.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
Scare Actor
Knott's Berry Farm
Buena Park, California
08.2021 - 10.2021
- Executed scare sequences, amplifying thrill and excitement for guests at Knott's Scary Farm.
- Interacted with guests, creating an immersive horror experience that deepened their engagement with the attraction.
- Engaged with guests, fully embodying assigned area's theme to elevate the overall guest experience.
Shipt Shopper
Shipt
Westminster, CA
03.2021 - 06.2021
- Utilized Shipt app and store aisle layouts to ensure accurate grocery order fulfillment.
- Communicated clearly with customers regarding order status and addressed inquiries promptly.
- Sent substitution details and order updates through Shipt member messages.
- Managed time well while completing multiple Shipt orders and delivery routes.
- Meet deadlines for assigned tasks while maintaining high standards of work quality.
Education
Bachelor of Arts - Studio Arts
California State University, Fullerton
Fullerton, CA05-2027
Associate of Arts - Humanities, Liberal Studies, And Social Sciences
Irvine Valley College
Irvine, CA05-2024
Skills
- Safety training
- Emergency response
- Ride safety protocols
- Attraction maintenance
- Hospitality and accommodation
- Customer service
- Guest relations
- Guest engagement
- Accessibility support
- Conflict resolution
- Operational efficiency
- Task prioritization
- Time management
- Teamwork and collaboration
- Team building
- Adaptability and flexibility
- Problem-solving
- Creativity and innovation
- Professionalism
- Patience and empathy
- Relationship building
- Friendly and outgoing
- Procreate
- Problem-solving
- Friendly and outgoing
Timeline
Disneyland Attractions Operator
The Walt Disney Company
06.2022 - Current
Retail Sales Associate
Best Buy
10.2021 - 01.2022
Scare Actor
Knott's Berry Farm
08.2021 - 10.2021
Shipt Shopper
Shipt
03.2021 - 06.2021
Bachelor of Arts - Studio Arts
California State University, Fullerton
Associate of Arts - Humanities, Liberal Studies, And Social Sciences
Irvine Valley College