Ryan Torres
Farmington,NM
Summary
Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements.
Overview
16
16
years of professional experience
Work History
Retail Sales Consultant
AT&T
04.2006 - 10.2014
- Position duties include: Sales of wireless devices such as cellular phones, tablet computers, and the products and services associated with with those devices. Customer device troubleshooting was routinely done and I was typically the person that my co-workers would go to if they couldn’t figure something out themselves. I also assisted customers with issues on their accounts and proactively find solutions to their issue in a positive manner. I also provided customers with account reviews in order to discover sales opportunities, ways that I can help the customer save money, check for eligible upgrades in both equipment and rate plans. I also assisted customers in fully explaining new contracts and services and answering any concerns that they may have. I checked in inventory, while following proper protocol, keep shelves stocked, operate a cash register and was responsible for handling cash deposits.
Baker
Red Lobster
01.2009 - 04.2009
- Position duties included: Preparation of bread, rice, and baked potatoes. Due to the high volume of business that the restaurant had, the position had to be very well stocked with levels of food available and ensure that none runs out. This was very fast paced. On top of that, I was able to take a sort of leadership roll which was being in charge of the back door as a key holder. With Red Lobster, they consider the back door a hazard due to criminals coming in through the backdoor which would compromise both the safety of both customers and employees. My duties in that position included ensuring that trash runs were made at appropriate times and only allowing people in and out at only designated times.
Flow Team Trainer
Target
11.2008 - 04.2009
- Position requirements include: Training of new hires in the appropriate ways to handle inventory, such as unloading a tractor trailer, sorting stock into their appropriate departments, teaching how to identify where the items belong on the store shelf. When I wasn’t training, I would assist in unloading a tractor trailer which usually consisted of 3,000 cases. I also worked on the sorting line where items were sorted into their appropriate departments which was very fast paced. Once the cases were sorted I assisted in pulling flats out and placing the cases in front of the section of the aisle where the product belonged on the shelf. After that, I would have to identify where the item belonged and stock appropriately where the items looked neat. I also assisted in floor layout and design when needed, as well as serving as a backup cashier during store hours.
Assistant Manager/ Store Manager
RadioShack
11.2000 - 04.2006
- Position requirements included: Sales of consumer electronics and their accessories. This included finding unique solutions to solving the customer needs. I also assisted in the training of new hires in both sales processes as well as the POS systems, inventory management, sales floor layout, handling cash and taking deposits directly to the bank. I was a tier 4 sales associate which is a very successful sales associate tier to be in. In 2003, I was promoted as a store manager in a location in Santa Fe NM. Duties were very similar to assistant manager however, the added responsibilities included: Preparing monthly sales plans for the store to ensure sales gains and profits, ongoing coaching of team members, creating daily sales goals for team members, management of our monthly profit and loss statement, holding of weekly meetings which I would communicate and demonstrate new products or services as well as new promotions for the week. The volume of the location was $970,000.00 which under my management, turned a profit every month that I served.
Manager
Hot Stuff Pizza/Smash Hit Subs
06.1998 - 01.2000
- Position requirements included: Daily Paperwork which dealt with previous days sales, calculating daily waste, and employee payroll records. Hiring new employees, training new hires as well as keeping ongoing training with current employees. Weekly duties included: Creating a schedule for 8 people. Ordering all food and supplies for a two week period and ensure that orders weren’t too excessive or short in order to reduce as much waste as possible to ensure profitability. Turning in and ensuring that payroll was accurate for the previous week. Monthly tasks included: Doing a full inventory of all supplies and calculating the actual dollar amount in inventory that we had. This involved weighing food in incomplete cartons and figuring out the actual dollar amount remaining in that case. Figuring out the actual dollar amount of waste. I kept track of all of the waste daily and added it up weekly to make this an easier task for me by the end of the month. My location had an annual sales of half a million dollars. Annually, I took on the task of doing employee reviews and assigning appropriate raises.
Education
High School Diploma -
Bloomfield High School
Bloomfield05-2000
Skills
- Customer satisfaction management
- Effective verbal communication
- Strong technical expertise
- Sales strategy development
Accomplishments
- Resolved product issues through consumer troubleshooting.
- Supervised a sales team of 15 staff members.
- Collaborated with team of 15 in the development of sales gains of various RadioShack locations.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Baker
Red Lobster
01.2009 - 04.2009
Flow Team Trainer
Target
11.2008 - 04.2009
Retail Sales Consultant
AT&T
04.2006 - 10.2014
Assistant Manager/ Store Manager
RadioShack
11.2000 - 04.2006
Manager
Hot Stuff Pizza/Smash Hit Subs
06.1998 - 01.2000
High School Diploma -
Bloomfield High School