Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ryan Sanders

North Las Vegas,NV

Summary

Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.

Overview

12
12
years of professional experience

Work History

Shift Lead Supervisor

CVS Pharmacy
01.2023 - Current
  • Improved team efficiency by implementing effective scheduling and task delegation.
  • Enhanced customer satisfaction with exceptional service and prompt resolution of concerns.
  • Trained and mentored new employees, ensuring a smooth onboarding process and seamless integration into the team.
  • Streamlined operational processes for increased productivity and reduced labor costs.

Customer Service Representative

AT&T Wireless
01.2022 - 11.2022
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.

Assistant Bank Manager

TCF National Bank
02.2016 - 08.2021
  • Streamlined banking operations by implementing efficient processes and procedures.
  • Enhanced customer satisfaction by resolving complex issues and providing personalized solutions.
  • Managed daily branch activities for optimal performance, ensuring compliance with banking regulations.
  • Mentored junior staff members, fostering professional development and growth within the team.
  • Oversaw risk management initiatives to minimize losses and maintain a safe work environment.
  • Collaborated with bank management to develop strategic plans for business growth and expansion.
  • Implemented effective sales strategies to increase product offerings and drive revenue growth.
  • Assisted in the recruitment of high-quality talent, contributing to a strong workforce capable of meeting bank objectives.
  • Conducted regular audits to ensure adherence to internal policies and regulatory requirements, maintaining operational excellence.
  • Developed strong relationships with clients, providing exceptional service that retained their loyalty and trust.
  • Generated over $1M in "new money" through professional networking, reviews and marketing over a 10-year tenure

Bank Teller Supervisor

TCF National Bank
11.2011 - 02.2016
  • Improved customer satisfaction by efficiently managing teller transactions and addressing customer inquiries.
  • Enhanced branch operations through effective management of daily bank teller activities and workflow prioritization.
  • Increased overall efficiency by implementing new procedures for cash handling, balancing, and discrepancy resolution.
  • Reduced errors in transactions by providing ongoing training and coaching to bank tellers on best practices.
  • Promoted cross-selling efforts by educating staff on bank products and services, resulting in increased sales.

Education

Chemistry

Alabama A & M University
Normal, AL

Skills

  • Decision-making capabilities
  • Sales Strategies
  • Staff Motivation
  • Employee Training
  • Financial Planning
  • Deposit Growth
  • Branch Administration
  • Operational Reporting
  • Staff Recruitment and Hiring
  • Customer Service
  • Critical Thinking
  • Relationship Building

Timeline

Shift Lead Supervisor

CVS Pharmacy
01.2023 - Current

Customer Service Representative

AT&T Wireless
01.2022 - 11.2022

Assistant Bank Manager

TCF National Bank
02.2016 - 08.2021

Bank Teller Supervisor

TCF National Bank
11.2011 - 02.2016

Chemistry

Alabama A & M University

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Ryan Sanders