Ryan Sales
Yorktown
Summary
Strategic and people-focused Human Resources and Operations Leader with 15+ years of experience delivering personnel support, program coordination, and administrative leadership in high-stakes environments. Proven record of overseeing complex HR processes, advising senior leaders, managing multimillion-dollar benefits and relocation operations, and leading volunteer and outreach initiatives. Recognized with multiple awards for excellence in leadership, program execution, and operational effectiveness.
Overview
22
22
years of professional experience
Work History
Program Coordinator to the Director
Air Force
08.2023 - Current
- Company Overview: Headquarters Level
- Coordinated professional development courses for 25,000 leaders through the Air Force Institute of Technology.
- Secured $50K in funding for master's degree programs for 10 personnel.
- Conducted Sexual Assault Prevention training for 18 members.
- Filled a 5-week executive officer vacancy, providing high-level administrative and communication support.
- Awarded NCO of the Year and Program Coordinator of the Year for the Major Command.
- Headquarters Level
Formal Physical Evaluation Board Coordinator
Air Force
03.2022 - 08.2023
- Managed formal Physical Evaluation Board processes; coordinated with medical boards and defense attorneys to secure $100M in benefits for separating and retiring members.
- Served as Outreach Lead for the 5/6 organization: organized 10 events with 45 volunteers supporting 700+ family members, contributing 55 hours of community service.
- Awarded 2nd Quarter NCO of the Quarter and Lance P. Sijan Award for the Directorate.
Casualty Services Specialist
Air Force
10.2018 - 03.2022
- Dispatched field grade officers to conduct next-of-kin notifications.
- Reviewed $30M in insurance claims and facilitated payments for 100 active-duty families.
- Briefed deployed PERSCO teams on casualty operations and missions.
- Coordinated travel and support for 40 next-of-kin to reach hospitalized service members.
- Collaborated with the American Red Cross to install 35 smoke alarms, protecting $600K in property.
- Beta tested the Air Force's new retirement benefits program.
Assignments Technician
Air Force
12.2017 - 10.2018
- Provided relocation support services to 132K active duty members and their dependents.
- Advised senior leadership on assignment program policies and staffing relief strategies.
- Conducted in-house training and mentorship for unit personnel.
NCOIC, Command Support Staff (CSS)
Air Force
11.2015 - 12.2017
- Led personnel actions for 176 employees, managing evaluations, awards, and leave.
- Oversaw in-processing, training, and job performance documentation.
- Selected as Promotion Program Manager; ensured testing qualification compliance.
ASST NCOIC, Force Management
Air Force
10.2012 - 10.2015
- Delivered expert oversight of job performance tracking and report accuracy.
- Supervised data quality checks and monitored compliance across reporting functions.
Force Management Technician
Air Force
09.2011 - 10.2012
- Managed decoration reviews for over 2,000 personnel.
- In-processed 300 new employees and led the office voting program.
Administrative Assistant
Air Force
08.2007 - 09.2011
- Processed relocation actions and life insurance applications for service members.
- Provided support to over 11,000 dependents and 250,000 retirees.
Crew Trainer
McDonald's
08.2003 - 08.2007
- Trained new employees and managed daily cash transactions.
- Delivered customer service and front-line team support.
Education
Human Resources Management -
Community College of the Air Force
06.2025
Coursework in HR Management & Business Administration - undefined
NCO Academy Online
12.2016
Airman Leadership School - undefined
06.2012
Skills
- Human Capital & Personnel Management
- Relocation & Assignment Programs
- Casualty Operations & Insurance Claims
- Program & Course Coordination
- Senior Leader Advising & Briefing
- Training Delivery & Curriculum Support
- Benefits & Disability Evaluation
- Cross-functional Team Leadership
- Community & Volunteer Outreach
Volunteer Community Involvement
- Led 10 outreach events supporting 700+ family members
- Organized and led 20 physical training sessions; achieved 100% unit pass rate
- Volunteered over 20 hours with Habitat for Humanity; raised $4,000 for local families
- Installed 35 fire alarms with the Red Cross, protecting over $600K in property
Awards Recognition
- NCO of the Year, Directorate Level, ACC
- Program Coordinator of the Year, MAJCOM
- Lance P. Sijan Award
- 2nd Quarter NCO Award
- Two Achievement Medals for Meritorious Service
- Letter of Appreciation for Emergency Management Exercise Execution
Timeline
Program Coordinator to the Director
Air Force
08.2023 - Current
Formal Physical Evaluation Board Coordinator
Air Force
03.2022 - 08.2023
Casualty Services Specialist
Air Force
10.2018 - 03.2022
Assignments Technician
Air Force
12.2017 - 10.2018
NCOIC, Command Support Staff (CSS)
Air Force
11.2015 - 12.2017
ASST NCOIC, Force Management
Air Force
10.2012 - 10.2015
Force Management Technician
Air Force
09.2011 - 10.2012
Administrative Assistant
Air Force
08.2007 - 09.2011
Crew Trainer
McDonald's
08.2003 - 08.2007
Coursework in HR Management & Business Administration - undefined
NCO Academy Online
Airman Leadership School - undefined
Human Resources Management -
Community College of the Air Force
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