Ryan Satterfield
Chapmanville,WV
Summary
Adept at multitasking and problem-solving, I significantly reduced permit approval times at Heritage Technical Associates, Inc. by streamlining processes, enhancing project efficiency. My professional integrity and GIS mapping expertise have consistently fostered team collaboration and elevated customer satisfaction, underscoring my commitment to impactful results and operational excellence.
Motivated server with engaging personality and flexible approach. Upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences.
Overview
4
4
years of professional experience
Work History
Permit Technician
Heritage Technical Associates, Inc.
03.2024 - 06.2024
- Ensured accurate permit issuance by thoroughly reviewing applications and identifying any missing or incomplete information.
- Reduced permit approval times by implementing a more efficient review process, resulting in faster project start dates.
- Conducted on-site inspections to verify compliance with approved plans and permits, maintaining high safety standards throughout construction projects.
- Handled large volumes of incoming inquiries via phone calls, emails, or walk-in appointments professionally while managing competing demands on time effectively.
College Semester
01.2024 - 03.2024
Server
Minas Mexican Grill
12.2023 - 01.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
College Semester
08.2023 - 12.2023
Server
Minas Mexican Grill
05.2023 - 08.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
College
08.2022 - 05.2023
Server
Minas Mexican Grill
05.2022 - 07.2022
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
College
08.2021 - 05.2022
Server
Minas Mexican Grill
06.2021 - 08.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Maximized table turnover rate by managing reservations and seating arrangements.
College
08.2020 - 05.2021
Door Greeter
Walmart
06.2020 - 08.2020
- Maintained a welcoming atmosphere for all visitors, ensuring a positive first impression upon entering the store.
- Assisted in reducing theft rates by diligently monitoring incoming and outgoing traffic at entrances and exits.
- Improved guest satisfaction scores by consistently providing friendly and helpful interactions with each visitor.
- Supported loss prevention efforts by adhering to company guidelines and reporting any concerns to appropriate personnel.
- Enhanced customer satisfaction by greeting guests warmly and directing them to the appropriate department.
- Ensured smooth flow of customer traffic by effectively managing entranceways during peak hours and special events.
- Collaborated with security teams to report suspicious behavior, promoting a safe shopping environment for all patrons.
- Facilitated quick resolution of customer issues by connecting them with knowledgeable staff members or managers as necessary.
Education
Bachelor of Arts - History
Fairmont State University
Fairmont, WV05.2024
High School Diploma -
Chapmanville Regional High School
Chapmanville, WV05.2019
Skills
- Multitasking efficiency
- GIS mapping experience
- Professionalism and Integrity
- Computer Software Proficiency
- Problem Solving Prowess
- Conflict resolution techniques
- Team collaboration spirit
- Record Keeping Competence
Stage Performances
I performed roles for various stage productions such as in Hairspray, Grease, Aladdin Jr., Frozen Jr., and Deadly Divide with The Aracoma Story, Inc. during my high school career and a production of The Wizard of Oz with the Southern WV Community & Technical College Theatre.
Timeline
Permit Technician
Heritage Technical Associates, Inc.
03.2024 - 06.2024
College Semester
01.2024 - 03.2024
Server
Minas Mexican Grill
12.2023 - 01.2024
College Semester
08.2023 - 12.2023
Server
Minas Mexican Grill
05.2023 - 08.2023
College
08.2022 - 05.2023
Server
Minas Mexican Grill
05.2022 - 07.2022
College
08.2021 - 05.2022
Server
Minas Mexican Grill
06.2021 - 08.2021
College
08.2020 - 05.2021
Door Greeter
Walmart
06.2020 - 08.2020
Bachelor of Arts - History
Fairmont State University
High School Diploma -
Chapmanville Regional High School
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