Highly motivated professional with several years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, staff and clients while managing administrative and sales employees. Comfortable working independently as manager and leader and as collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals.
Overview
40
40
years of professional experience
Work History
Owner/CEO
Bond Carpet Cleaning Services
Kansas City, Kansas
02.2021 - Current
Operated carpet cleaning equipment for residential and commercial properties.
Managed scheduling for client appointments and service delivery.
Trained new employees on cleaning techniques and safety protocols.
Maintained inventory of cleaning supplies and equipment parts.
Developed customer relationships through exceptional service and communication.
Implemented quality control measures to enhance service standards.
Oversaw budgeting and financial management.
Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
Reviewed legal documents related to business operations.
Led startup and creation of operational procedures and workflow planning.
Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
Carpet Technician
Carpet Extraction Systems
Lenexa, Ks
01.1987 - Current
Cleans carpets and furniture using hand-held extractor, dry cleaner and truck-mounted extractor.
Performs repairs, including stain removal and patching/seeming.
Assessed carpet conditions to determine appropriate cleaning methods.
Prepared work areas by moving furniture and protecting surfaces.
Communicated effectively with clients regarding services provided and care instructions.
Furnished quality carpet and upholstery cleaning services to residential and commercial clients.
Inspected for stains and other damage before beginning work and treated accordingly with appropriate solutions.
Maintenance Coordinator
Bethesda Lutheran Communities
Lenexa, Ks
02.2007 - 04.2011
Coordinated maintenance objectives for 6 properties to insure daily and long term needs met.
Fiscal responsibility for Maintenance budget including contracted services and facilities operations while seeking the most cost effective solutions.
Building and Grounds maintenance including HVAC, electrical, plumbing, equipment installation plus maintenance responsibilities of company vehicles.
Record keeping/testing of emergency equipment to insure compliance with local state and federal agencies.
Coordinated maintenance schedules for residential facilities across multiple locations.
Managed vendor relationships for timely service and repairs.
Facilitated communication between departments regarding maintenance needs.
Assisted in budgeting and cost management for maintenance projects.
Performed preventive maintenance tasks and checked facilities and grounds for issues needing attention.
Developed comprehensive strategies for improving overall efficiency in maintenance processes.
Education
Two years general coursework -
University of Kansas
Lawrence, Kansas
Skills
Supervisory skills
Management of product installations
Safe maintenance practices
Landscaping & lawn care practices
Irrigation & repair
Granite and marble countertop installation
Proficiency with landscaping/construction equipment