Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Quote
Work Availability
Work Preference
Accomplishments
Affiliations
Software
Interests
Music, Photography, Travel, Gardening, DYI Projects
Timeline
Hi, I’m

Ryan Schlagheck

Service Desk Analyst
Saint Petersburg,FL
Ryan Schlagheck

Summary

I am currently employed as a Service Desk Analyst at Pole Star Defense, where I use Salesforce and AWS services to support vessel operators and assist the US Coast Guard through AMVER. Alongside my job, I am pursuing an associate degree in data science from St. Petersburg Community College and working towards CompTIA and AWS certifications to enhance my skills. My experience is not limited to maritime security. I have also worked as a Veterinary Assistant at Island Life Animal Hospital, providing compassionate care to animals and assisting with clinical operations, improving my adaptability and problem-solving skills. Furthermore, as an Assistant Manager at Panera Bread, I developed my leadership and customer service skills and fostered a culture of warmth and growth within the team. With a solid educational background and diverse professional experience, I can bring a mix of technical expertise, empathy, and leadership to any role I undertake.

Overview

10
years of professional experience
10

Customer Service

2

Certifications

1
Language

Work History

Pole Star Defense

Service Desk Analyst
10.2022 - Current

Job overview

  • I work as a Service Desk Analyst at Pole Star Defense, a leading provider of maritime security solutions
  • In my current role, I use various tools such as Salesforce to respond to help tickets from vessel operators, AWS services like CloudWatch to monitor data feeds, Remote Desktop Protocols, and Internet Information Services to access and troubleshoot servers, and Automated Mutual-Assistance Vessel Rescue (AMVER) to support the US Coast Guard.

Island Life Animal Hospital

Veterinary Assistant/Receptionist
08.2021 - 09.2022

Job overview

  • As a veterinary assistant, I must attend to many tasks for the hospital to run properly and efficiently.
  • Some of these tasks can be holding/restraining the animals, running various tests, answering incoming phone calls, helping patients and clients fill out medications
  • We provide emotional support to families and animals and keep up with the staff and animals to provide a safe and clean hospital.

Panera Bread

Manager
08.2017 - 06.2021

Job overview

  • As a manager at Panera Bread, I was in charge of assisting my general manager in handling procedures and operations of the store
  • As one of the managers, I had the responsibility of making sure all tasks were competed properly and with a sense of urgency
  • I also made sure the guests are always having a good experience when coming in and are treated respectfully
  • I was personally in charge of selecting candidates for hiring as well as assisting their onboarding to the Panera way
  • Lastly, from an operation standpoint, I assisted creating and maintaining a schedule for team of 35+.

Education

St. Petersburg College
Clearwater, FL

Associate of Science from Data Science
01.2026

University Overview

Newsome High School
Valrico, FL

High school or equivalent
05.2018

University Overview

Skills

  • Personal assistant experience
  • Microsoft Word (10 years)
  • Microsoft Excel (10 years)
  • Adobe Acrobat (10 years)
  • IT Support
  • Client Relationship Management
  • Verbal and written communication
  • Client Communication
  • New Hire Onboarding
  • Performance Tracking
  • Policy understanding
  • Software Knowledge

Certification

  • Adobe Certified Associate, 01/01/20, Present
  • Microsoft Certified Professional (MCP), 01/01/18, Present
  • Microsoft Excel, 01/01/18, Present

Additional Information

Additional Information
I excel in effective communication, fostering solid connections with coworkers, staff, and clients. My upbeat personality uplifts the work environment and demonstrates genuine care for others' needs and situations. Even in stressful situations, I maintain focus and clarity, providing decisive guidance for others. I embrace critical thinking and questioning to tackle problems head-on, always seeking innovative solutions. Moreover, my agility as a quick learner enables me to effortlessly grasp new skills and tasks, contributing to seamless adaptability within any role. Additionally, I can train and onboard new hires, leveraging my expertise to facilitate their integration into the team and ensure a smooth transition into their roles.

Quote

You never know what is enough unless you know what is more than enough.
William Blake
Availability
See my work availability
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Available
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wednesday
thursday
friday
saturday
sunday
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evening
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Work Preference

Work Type

Full Time

Work Location

On-SiteRemoteHybrid

Important To Me

Work-life balance401k matchWork from home optionCompany CultureCareer advancementTeam Building / Company RetreatsFlexible work hoursPersonal development programsStock Options / Equity / Profit Sharing4-day work weekPaid time offPaid sick leaveHealthcare benefits

Accomplishments

Accomplishments
  • Supervised a team of 35+ staff members.
  • I used Microsoft Excel to develop inventory tracking spreadsheets.
  • It resolved product issues through consumer testing.
  • I actively engage in ongoing professional development to stay abreast of the latest advancements in maritime security technology.
  • Used Salesforce to promptly respond to vessel operator help tickets, ensuring customer satisfaction.
  • I use AWS services like CloudWatch to monitor data feeds, proactively identify anomalies, and mitigate risks, boosting efficiency and data integrity.
  • I use remote desktop and internet services to troubleshoot servers and minimize downtime for optimal performance.
  • I assisted the US Coast Guard via AMVER in improving marine security and safety during emergencies.

Affiliations

Affiliations
  • Pole Star Defense: Service Desk Analyst
  • St. Petersburg Community College: Pursuing Associate Degree in Data Science
  • Certifications:
  • Adobe Certified Associate, January 2020 to Present
  • Microsoft Certified Professional (MCP), January 2018 to Present
  • Microsoft Excel Certification, January 2018 to Present
  • Previous Employers:
  • Island Life Animal Hospital: Veterinary Assistant
  • Panera Bread: Assistant Manager

Software

Salesforce

AWS (Amazon Web Services)

Adobe Creative Suite

Microsoft Excel

Remote Desktop Protocols

Internet Information Services (IIS

Point-of-Sale (POS) systems

Customer Relationship Management (CRM) software

Scheduling software

Inventory management software

Microsoft Office Suite

Communication platforms (eg, email, messaging apps)

Interests

Technology

E-commerce

Nature and Wildlife

Travel

Photography

Fitness and Wellness

Art and Creativity

Music:

Music, Photography, Travel, Gardening, DYI Projects

Music, Photography, Travel, Gardening, DYI Projects

I enjoy spending my free time in nature, taking pictures, and helping animals. As a 24-year-old college student, I strive to balance my academic responsibilities with my passion for outdoor photography and volunteering at animal shelters. These activities showcase my love for nature and animals, and demonstrate my adaptability, as well as strong time management skills in juggling work, life, and academic commitments

Timeline

Service Desk Analyst
Pole Star Defense
10.2022 - Current
Veterinary Assistant/Receptionist
Island Life Animal Hospital
08.2021 - 09.2022
Manager
Panera Bread
08.2017 - 06.2021
St. Petersburg College
Associate of Science from Data Science
Newsome High School
High school or equivalent

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Ryan SchlagheckService Desk Analyst