Summary
Overview
Work History
Education
Skills
Certification
Awards
Leadership
Timeline
Generic

Ryan Schmidt

Bloomington,IL

Summary

Former student-athlete and current Graduate Assistant in Ticket Operations with NCAA Division I experience in athletics administration and event management. Skilled in Paciolan software, box office operations, and supervising 20+ student staff across 60+ events each year. Improved training materials to increase efficiency, supported smooth game-day operations, and delivered a high-quality fan experience.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Ticket Operations Graduate Assistant

Illinois State University Athletics
06.2024 - Current
    • Build and manage season and single-game ticket packages in Paciolan; oversee ticket sales and daily operations.
    • Hire, train, and supervise a staff of 20+ student workers for office and game-day ticketing functions.
    • Redesigned and improved student training materials, increasing efficiency and consistency across game-day operations.
    • Act as primary ticket operations contact and visiting school liaison for women's basketball, ensuring compliance with ticket policies.
    • Support ticket operations for football, men's basketball, volleyball, and outside events, contributing to 60+ athletic events annually.
    • Enhance fan experience by providing event information and resolving ticketing issues.

Student Volleyball Coach (Women's Varsity)

Trinity Christian College
08.2020 - 08.2024
  • Supported coaching staff during practices, clinics, and matches.
  • Recorded game statistics and assisted with program development.
  • Fostered a positive and encouraging environment to motivate athletes.

Athletic Administration Intern

Trinity Christian College Athletics
12.2023 - 05.2024
  • Assisted with game operations, event planning, and ticket management for home athletic events.
  • Trained and supported student workers.
  • Participated in athletic committees and department meetings.
  • Stepped into a coaching role with the women's varsity volleyball team during the spring season following the departure of the head coach.

Game Day Suite Attendant

Arkansas Travelers Minor League Baseball
05.2023 - 08.2023
    • Delivered premium fan experiences by preparing, serving, and cleaning hospitality suites.
    • Independently managed four or more suites per game, serving groups of 6+ guests simultaneously.
    • Handled guest requests and ensured a high-quality game-day environment.
    • Accurately took and delivered customer orders in a timely manner.

Education

Master of Science - Sport Management

Illinois State University
Normal, IL
05.2026

Bachelor of Science - Sport Management, Marketing Minor

Trinity Christian College
Palos Heights, IL
05.2024

Skills

  • Athletics & Event Operations
  • Paciolan Ticketing Software
  • Box Office Operations
  • Event & Game Day Management (60 events annually)
  • Cash Handling & Sales Support
  • Administration & Leadership
  • Staff Training & Supervision (20 student staff)
  • Policy & Compliance Coordination
  • Organizational & Time Management Skills
  • Communication & Customer Service
  • Fan Engagement & Issue Resolution
  • Oral & Written Communication
  • Collaboration with Visiting Teams & Stakeholders
  • Teamworks
  • Microsoft Office Suite (Excel, Word, PowerPoint)
  • Google Workspace

Certification

  • Graduate Certificate, Sport & Coaching Leadership (Expected May 2026)
  • FEMA Training Certificate
  • BASSET (Beverage Alcohol Sellers/Servers Education)

Awards

Dean’s List (2020–2024), NAIA Scholar-Athlete (2022–2024), NCCAA Scholar-Athlete (2022–2023), CCAC All-Academic Team (2022–2023), All-CCAC Second Team (2023), NCCAA National Invitational All-Tournament Team (2023)

Leadership

  • Ticket Staff Trainer, Illinois State University (2024–2026)
  • Men's Club Volleyball Captain, Illinois State University (2024–2026)
  • Filled interim coaching role for Women's Varsity Volleyball, Trinity Christian College (Spring 2024)
  • Student Athlete Advisory Council (SAAC), Trinity Christian College (2022–2024)
  • Student Leaders in Athletics, Trinity Christian College (2022–2024)
  • Varsity Men's Volleyball Captain, Trinity Christian College (2022–2024)

Timeline

Ticket Operations Graduate Assistant

Illinois State University Athletics
06.2024 - Current

Athletic Administration Intern

Trinity Christian College Athletics
12.2023 - 05.2024

Game Day Suite Attendant

Arkansas Travelers Minor League Baseball
05.2023 - 08.2023

Student Volleyball Coach (Women's Varsity)

Trinity Christian College
08.2020 - 08.2024

Master of Science - Sport Management

Illinois State University

Bachelor of Science - Sport Management, Marketing Minor

Trinity Christian College

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