Ryan Schneider
Arlington Heights,IL
Summary
Experienced Clinic Administrator with over 2 years of expertise in providing comprehensive support to personnel in fast-paced office environments, specializing in scheduling and ongoing staff assistance. Known for pleasant demeanor and exceptional interpersonal skills, excels in project tracking and resolving issues efficiently. Recognized as a knowledgeable employee, highly regarded as a valuable asset to any organization.
Overview
14
14
years of professional experience
Work History
Clinic Administrator
KGH Autism Services
06.2022 - Current
- Enhanced patient satisfaction with timely communication and proactive problem-solving strategies.
- Maintained and managed daily/weekly schedules using Central Reach.
- Utilized Central Reach to assign task, balance schedules and maintain an organized and efficient office environment.
- Managed mail and document tasks through digital medical record system.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Managed daily operations efficiently while maintaining strict adherence to quality control measures for exceptional patient care delivery.
- Served as first point of contact with new and returning patients.
- Coordinated patient care services with staff, therapists, patients, and other practice departments.
- Enforced adherence with HIPAA regulations and other relevant laws and regulations to maintain compliance.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
Registered Behavior Technician
KGH Autism Services
12.2019 - 06.2022
- Assisted with building life and social skills useful for everyday activities and interactions
- Communicated with patients' family members to explain treatment process, answer questions and maintain relationships
- Developed activity plans and instructional materials to assist with treatment
- Developed and deepened relationships with fellow staff members to enhance team collaboration
- Instructed team members on proper implementation of applied behavior analysis programs and interventions
- Assisted and lead expressive and receptive learning activities in a group learning environment
- Implementing NDBI (Naturalistic Developmental Behavioral Intervention) techniques in a clinical setting
- Implementing PCM (Professional Crisis Management) techniques during crisis intervention.
Barista and Barista Trainer
Starbucks
10.2010 - 01.2019
- Merchandised display cases and diligently promoted prepared foods to drive business revenue
- Completed sweeps each 15 minutes to assess cleaning, organizing, sanitizing and restocking needs
- Provided individualized instruction to match personal strengths, background and learning style of each employee
- Memorized official and off-menu preparations to serve all customer beverage desires
- Protected customers by regularly cleaning and sanitizing work areas and equipment
- Prepared more than 500 drinks per shift with high accuracy and consistently strong customer satisfaction
- Worked with new employees on procedures and policies, including interacting with customers, cleaning areas and making orders
- Restocked counter and customer areas to maintain adequate items levels for expected needs
- Taught team members how to make latest drinks and correctly perform new procedures
- Performed minor maintenance and repairs on mechanical and plumbing equipment and handled troubleshooting tasks to keep coffee machines operational
- Properly cleaned all equipment, including coffee grinders, ovens, refrigerators, espresso machines and utensils and sanitized counters to avoid illness
- Enthusiastically engaged customers during busy periods to keep mood light and fun
- Explained preparation of various menu items, describing ingredients and cooking methods to customers
- Cleaned walls, fans and drains in bakery coolers, display cases and work areas.
Education
Former Registered Behavior Technician
Barista, Barista Trainer -
Starbucks Coffee
Lake Zurich, ILHigh School Diploma -
Wauconda Community High
Wauconda, ILSkills
- Office Administration
- Staff Scheduling
- Appointment Scheduling
- HIPAA Compliance
- Employee Training
- Supply Coordination
- Teamwork and Collaboration
- Strong Troubleshooting Skills
- Effective Customer Quality Care
- Task Prioritization
- Public Speaking
- Patient and Staff Advocacy
- Friendly/Positive attitude
- Strong communication skills
- Strong organizational skills
- Strong audio and visual learner
- Outgoing personality
- Effective multi-tasker
- Professional demeanor
- Problem solving
- Meeting deadlines
- ABA techniques
- Positive and negative reinforcement
- Data collection
- MS Office skills
- First Aid/CPR proficient
- Professional Crisis Management
- NDBI strategies
- Highly imaginative and creative
- Theater and performance background
Art and Design
Highly skilled in various techniques across several artistic mediums, including but not limited to; paint and poster design, prop and costume creation, writing and storytelling capabilities, creating art projects for a school setting.
Timeline
Clinic Administrator
KGH Autism Services
06.2022 - Current
Registered Behavior Technician
KGH Autism Services
12.2019 - 06.2022
Barista and Barista Trainer
Starbucks
10.2010 - 01.2019
Barista, Barista Trainer -
Starbucks Coffee
High School Diploma -
Wauconda Community High
Former Registered Behavior Technician
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