LAUREN SCHOENMEYER
Freeland
Summary
Patient orientated Accounting Representative, with strong attention to detail, professional telephone etiquette and organizational skills. Background in medical billing, collections, records management and appointment scheduling. Desires role in an office environment.
Overview
27
27
years of professional experience
Work History
Receptionist
Covenant Medical Center- Dr Natole
11.2020 - Current
- Greeted patients professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with patients, and updated client records.
- Answered phone promptly and directed incoming calls to correct person.
- Responded to inquiries from callers seeking information.
- Handled patient payments.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding patients.
- Provided clerical support to coworkers by copying, faxing, and filing documents.
- Obtained authorizations for testing at the hospital.
- Dropped charges daily.
Client Accounting Representative
Children’s Therapy Corner
03.2013 - Current
- Assured timely verification of insurance benefits prior to patient procedures or appointments.
- Reviewed patient cases and verified insurance coverage information.
- Made contact with insurance carriers to discuss policies and individual patient benefits.
- Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
- Posted payments to accounts and maintained records.
- Observed strict procedures to protect sensitive patient information, including medical records and payment data.
- Checked documentation for accuracy and validity on updated systems.
- Accurately inputted all patient and insurance information into company's computer system using Raintree.
- Carried out administrative tasks by communicating with clients, distributing mail and scanning documents.
- Answered telephone calls to field inquiries from clients, vendors and various other callers seeking information.
- Received and routed business correspondence to correct departments and staff members.
- Reviewed and verified data, including addresses, phone numbers, names, ages, and values.
- Prepared and mailed invoices to customers, processed payments and documented account updates.
- Reached out to vendors and customers to verify information and follow up on client issues.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
Medical Receptionist
Valley Ob Gyn Clinic
09.1998 - 10.2012
- Enhanced office efficiency by handling 30+ callers per day.
- Managed master calendar and scheduled appointments for 7 providers based on optimal patient loads and clinician availability.
- Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
- Maintained current and accurate medical records for over 200 patients.
- Completed skilled administrative work to support all office staff and operational requirements.
- Organized paperwork such as charts and reports for office and patient needs.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Adeptly managed multi-line phone system and pleasantly greeted all patients.
- Kept waiting room neat and organized at all times by stacking magazines, removing trash.
- Checked patient data including insurance, demographic and health history to keep information current.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Scheduled, rescheduled and handled cancelled appointments for patients.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines at all times to protect patient privacy.
- Provided ample support to team members, providing creative solutions to complex challenges regarding scheduling, conflict resolution and medical care.
- Responded to correspondence from insurance companies to verify patient's coverage.
Education
High School Diploma -
Heritage High School
Saginaw Michigan06.1998
Skills
- Entry verification
- Invoice Processing
- Customer service
- Team Bonding
- Organization
- Transaction reviewing
- Account Reconciliation
- Communications
- Problem resolution
- Project organization
Timeline
Receptionist
Covenant Medical Center- Dr Natole
11.2020 - Current
Client Accounting Representative
Children’s Therapy Corner
03.2013 - Current
Medical Receptionist
Valley Ob Gyn Clinic
09.1998 - 10.2012
High School Diploma -
Heritage High School
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