- Music
- Watching Movies and TV Shows
- Video Gaming
- Team Sports
- Drawing and Painting
Ryan Schopler
Aurora,IL
Summary
Dynamic leader with proven success in boosting sales and enhancing customer satisfaction at Boxlunch. Excelled in staff training and development, demonstrating exceptional problem solving and team leadership skills. Achieved notable improvements in retail operations, leveraging expertise in customer service and sales strategies. Committed to fostering a positive work environment and driving company growth.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Boxlunch
07.2022 - 11.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Cast Member
Chuck E. Cheese's
01.2021 - 06.2022
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Handled cash transactions effectively, ensuring accuracy and adhering to company policies for financial security.
- Promoted sales of merchandise by showcasing product features and benefits through engaging interactions with guests.
Customer Service Associate
Goodrich Quality Theaters Inc.
12.2019 - 03.2020
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Delivered exceptional customer service by responding promptly to inquiries from guests about upcoming shows or general theatre information.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained cleanliness throughout the venue by sweeping floors, wiping down surfaces, and removing trash after each performance.
- Sold admission, processed payments, and issued tickets.
- Directed ticket holders to seats and facility locations.
- Assisted in the setup and breakdown of event spaces as needed, ensuring a quick turnaround between performances or special events.
In-Home Babysitter
Creative Minds Home Daycare
02.2018 - 11.2019
- Reviewed and followed parent directions for children's care.
- Increased family satisfaction by building strong relationships with both children and parents based on trust and communication.
- Collaborated with parents to develop age-appropriate goals for each child''s growth and development.
- Enhanced child development by engaging in stimulating activities and educational games.
- Enhanced safety measures within the household by performing regular safety checks on toys, furniture items or potential hazards in indoor/outdoor play areas.
- Provided exceptional care for infants by feeding them according to parental guidelines, changing diapers regularly, and ensuring they received adequate sleep periods throughout the day.
- Prepared healthy, age-appropriate snacks and meals.
- Monitored children's play activities to verify safety.
Education
Associate of Arts - Business
Waubonsee Community College
Sugar Grove, IL05-2021
Skills
- Customer service
- Problem-solving
- Money handling
- Decision-making
- Microsoft Office
- Team leadership
- Time management
- Staff supervision
- Staff training and development
- Retail operations
- Sales strategies
- Multitasking and organization
Interests
Timeline
Assistant Manager
Boxlunch
07.2022 - 11.2024
Cast Member
Chuck E. Cheese's
01.2021 - 06.2022
Customer Service Associate
Goodrich Quality Theaters Inc.
12.2019 - 03.2020
In-Home Babysitter
Creative Minds Home Daycare
02.2018 - 11.2019
Associate of Arts - Business
Waubonsee Community College
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