Overview
Work History
Education
Skills
Timeline
Generic

Ryan Schrader

Des Moines,IA

Overview

9
9
years of professional experience

Work History

Managed Transportation Specialist

Ruan Transportation
Des Moines, Iowa
04.2021 - Current
  • Coordinated and managed daily transportation operations to ensure efficient delivery of goods.
  • Assessed customer needs and provided customized solutions for freight transport requirements.
  • Monitored driver performance to ensure compliance with safety regulations and company policies.
  • Maintained records of shipping documents including invoices, bills of lading, manifests.
  • Resolved customer complaints related to shipment delays or damages in an effective manner.
  • Evaluated carrier performance against established metrics such as on-time delivery percentage, claims rate.
  • Identified operational problems that impacted timely deliveries or increased costs and proposed solutions accordingly.
  • Kept transportation operations in compliance with company, legal and safety requirements.
  • Directed daily transportation of cargo.

Customer Service Representative

TMC Transportation
Des Moines, IA
03.2018 - 04.2021
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

Office Assistant

LME
Des Moines, Iowa
02.2016 - 03.2018
  • Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
  • Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
  • Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
  • Performed data entry tasks into various computer systems accurately and efficiently.
  • Managed daily office operations and maintained a clean and efficient workspace.
  • Handled incoming and outgoing mail and packages, including preparation for shipping.
  • Conducted data entry tasks with a high level of accuracy and efficiency.

Education

High School Diploma -

Wapello High School
Wapello, IA
05-2008

Skills

  • Transportation Planning
  • Logistics Management
  • Inventory Tracking
  • Shipment consolidations planning
  • Dispatching procedures
  • Securing loads
  • Documentation skills
  • Freight Forwarding
  • Supply Chain Coordination
  • DOT Compliance
  • Assisting customers

Timeline

Managed Transportation Specialist

Ruan Transportation
04.2021 - Current

Customer Service Representative

TMC Transportation
03.2018 - 04.2021

Office Assistant

LME
02.2016 - 03.2018

High School Diploma -

Wapello High School

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Ryan Schrader