Ryan Schrader
Des Moines,IA
Overview
9
9
years of professional experience
Work History
Managed Transportation Specialist
Ruan Transportation
Des Moines, Iowa
04.2021 - Current
- Coordinated and managed daily transportation operations to ensure efficient delivery of goods.
- Assessed customer needs and provided customized solutions for freight transport requirements.
- Monitored driver performance to ensure compliance with safety regulations and company policies.
- Maintained records of shipping documents including invoices, bills of lading, manifests.
- Resolved customer complaints related to shipment delays or damages in an effective manner.
- Evaluated carrier performance against established metrics such as on-time delivery percentage, claims rate.
- Identified operational problems that impacted timely deliveries or increased costs and proposed solutions accordingly.
- Kept transportation operations in compliance with company, legal and safety requirements.
- Directed daily transportation of cargo.
Customer Service Representative
TMC Transportation
Des Moines, IA
03.2018 - 04.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Developed strong relationships with customers by providing personalized assistance and support.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Office Assistant
LME
Des Moines, Iowa
02.2016 - 03.2018
- Provided administrative support to staff members, including copying and scanning documents, filing paperwork, and ordering supplies.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Managed daily office operations and maintained a clean and efficient workspace.
- Handled incoming and outgoing mail and packages, including preparation for shipping.
- Conducted data entry tasks with a high level of accuracy and efficiency.
Education
High School Diploma -
Wapello High School
Wapello, IA05-2008
Skills
- Transportation Planning
- Logistics Management
- Inventory Tracking
- Shipment consolidations planning
- Dispatching procedures
- Securing loads
- Documentation skills
- Freight Forwarding
- Supply Chain Coordination
- DOT Compliance
- Assisting customers
Timeline
Managed Transportation Specialist
Ruan Transportation
04.2021 - Current
Customer Service Representative
TMC Transportation
03.2018 - 04.2021
Office Assistant
LME
02.2016 - 03.2018
High School Diploma -
Wapello High School