Ryan Schycker
San Antonio,TX
Summary
Solutions Architect with 10 years of IT experience including 4+ years of Solutions experience. AWS Certified Solutions Architect Associate. Looking to leverage my knowledge and experience to further my career.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Solutions Architect
Platform.Sh
03.2022 - Current
- Work with customers or prospective customers to develop integrated solutions and lead detailed architectural dialogues to facilitate delivery of comprehensive solution
- Maintained current and in-depth understanding of business processes, needs and objectives.
- Work closely with Product Engineering to design and launch highly requested features and tooling by both current and prospective customers
- Guide and influence existing partners on recommended upgrades and enhancements to integrated solutions
- Lead prospective customer development teams through highly technical demos of the product and discuss options of integrating their development process
- Attend developer conferences alongside sales representatives as the technical SME to discuss and showcase the platform in person with potential clients
Solutions Engineer II
Rackspace
05.2020 - 03.2022
- Responsible for interpreting customer business needs and transforming those into technical solutions
- Design and present solution diagrams to customers based on their current infrastructure/future projects
- Analyze current technology within customer’s infrastructure, develop steps/processes to improve
- Exceeded first 6 months quota goal at 136.46%
- Team Oriented, directly aligned and support 4-5 sales reps as the technical resource on opportunities
- Maintain a high level of technical knowledge across several products in Rackspace’s portfolio including, but not limited to the following:
- - VMware – Single hyp/clustered infrastructure based on VM load usage
- - Networking – Cisco, Palo Alto
- - Security – CloudFlare, Imperva, Alert Logic
- - Hardware – Dell, HP
- - Storage – sSAN, dSAN, Local Raid
- - Varying Operating Systems – Windows, Linux (RHEL/CentOS/Ubuntu)
Linux Implementation Engineer II
Rackspace
07.2016 - 05.2020
- Responsible for vetting contracts and discussing technical details of deployments with both the customer and the sales team to ensure a smooth and pleasant experience for the customer
- Perform quality checks on the entirety of the deployment and execute any customer requested Linux based OS configurations
- Provide technical assistance and advice to non-technical co-workers, before, during, and post implementation
- Organized and executed brown bag learning events to help expand co-workers’ technical understanding and knowledge on the products that we support and deploy
Linux Systems Administrator
Rackspace
07.2015 - 07.2016
- Responsible for monitoring and solving the ticket queue and maintaining high availability via phone queue
- Configured customer made Linux requests including but not limited to installing packages, partitioning, and config files
Customer Service Technician
Rackspace
06.2014 - 07.2015
- Responsible for providing front end support to customers over multiple mediums of inbound contact such as phones, chat, and ticketing system
- Assisted customers in troubleshooting email and account billing and permission issues
Education
Oklahoma City University
Oklahoma City, OKSkills
- Technical Architecture Design
- Cloud Architecture Design
- Container Orchestration
- GIT Development Workflow
- Solution Optimization
- Performance Optimization
- Stakeholder Management
- Customer Relations
Certification
- AWS Certified Solutions Architect - Associate (SAA) (Expired - 2022)
- AZ-301 Microsoft Azure Architect Design (Expired - 2023)
- RHCSA Certified (Expired - 2017)
Timeline
Solutions Architect
Platform.Sh
03.2022 - Current
Solutions Engineer II
Rackspace
05.2020 - 03.2022
Linux Implementation Engineer II
Rackspace
07.2016 - 05.2020
Linux Systems Administrator
Rackspace
07.2015 - 07.2016
Customer Service Technician
Rackspace
06.2014 - 07.2015
Oklahoma City University
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