Hi, I’m
Ryan Scott
Towson,MD
Summary
Enthusiastic Sales professional eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of hospitality and music industries with in depth knowledge of event planning and development of staff. Motivated to learn, grow and excel in the a role that encompasses these skills.
Overview
26
years of professional experience
Work History
EhrlichBaltimore, MD
Residential Sales Consultant
08.2023 - Current
Job overview
- Negotiated favorable contract terms on behalf of clients, ensuring their best interests were represented.
- Enhanced client satisfaction by providing exceptional customer service throughout the sales process.
- Increased residential sales by developing and implementing effective marketing strategies.
- Expanded clientele base through strategic networking events and targeted outreach efforts.
- Collaborated with team members to develop innovative sales techniques and drive overall performance improvement.
- Contributed to a positive, team-oriented work environment by sharing knowledge, insights, and best practices with fellow sales consultants.
Reff ServicesBaltimore , MD
Business Development Manager
03.2022 - 01.2023
Job overview
- Generated new business with marketing initiatives and strategic plans.
- Created reports and presentations detailing business development activities.
- Collaborated with sales and marketing departments to support business objectives and client acquisition.
- Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
- Completed and submitted monthly and yearly reports to support executive decision making.
- Prospected 10 new weekly leads using cold calling, site visits and customer referrals.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Worked with existing customers to increase purchases of products and services.
- Negotiated, prepared and signed contracts with clients.
- Performed research to uncover potential target areas, markets and industries.
- Boasted a 70% sale closure rate
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
CARE Property Services Hanover, PA
Senior Sales Representative
10.2020 - 12.2021
Job overview
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Led all senior sales activities through regular team meetings and ongoing support and training modules.
- Increased profitability and built sales pipeline by leveraging multiple marketing channels and sales techniques.
- Optimized workflow processes and monitored weekly sales to draft reports for continuous improvement planning.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Closed over 150 consultative sales to increase profits by 225%.
- Identified customer needs by asking appropriate, open-ended questions.
- Became overall sales leader by surpassing sales goals by 35-40% across multiple platforms.
- Overcame various obstacles and closed sales on several deals that had fallen through by using sincere and effective communication.
Brothers Services CompanyHampstead, MD
Residential Sales & Design Consultant
06.2016 - 05.2017
Job overview
- Identified and qualified customer needs, developed sales strategies and negotiated and closes profitable projects with 40% success rate.
- Achieved 115% of monthly quota(October '16) earning title as sales person of the month
- Consistently hit and exceeded sales goals
- Researched and customized service proposals for clients.
- Quoted prices, credit terms and other bid specifications.
- Wrote sales contracts for orders obtained and submitted orders for processing.
- Recorded accurate and efficient records in customer database.
- Exceeded team sales goals by 20%.
- Prioritized tasks and projects to meet tight deadlines.
- Attended weekly sales meetings and quarterly sales training.
Sweetbriar Ventures LLCBaltimore, Maryland
Owner /Manager Retail
01.2014 - 05.2016
Job overview
- Generated repeat business through exceptional customer service.
- Increased profits through effective sales training and troubleshooting profit loss areas.
- Planned budgets and authorized payments and merchandise returns.
- Completed profit and loss performance reports.
- Scheduled and led weekly store meetings for all employees.
- Examined merchandise to verify that it was correctly priced and displayed.
- Hired, trained and evaluated personnel in sales and marketing.
- Reordered inventory when it dropped below predetermined levels.
- Counted cash drawers and made bank deposits.
BFPE InternationalHanover, MD
Sales and Service Representative
05.2009 - 02.2014
Job overview
- Drove team revenue totals by bringing in top sales numbers.
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Organized sales paperwork, presented proposals and finalized contracts.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Cold-called leads and closed large number of new sales over several months.
- Implemented brand marketing and sales campaigns.
- Expanded customer base and boosted profit within product line.
- Exceeded goals for new accounts in single sales cycle.
- Served as liaison for company, clients and referred prospects regarding inquiries, issues, order management, post-sales follow-up and customer relations.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
- Determined problem areas and resolved issues related to profitability and business objective achievement.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Surpassed sales objectives several consecutive years by cultivating productive client partnerships.
- Brought Customer Satisfaction Index levels from unsatisfactory to levels acceptable to manufacturer.
- Maintained book of business valued at $2.5 million.
Piedmont Managed ServicesBaltimore, MD
Key Account Manager
12.2017 - 03.2020
Job overview
- Improved account management by predicting potential competitive threats and outlining proactive solutions.
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Provided servicing, management and retention of multiple key accounts worth over $250,000 each
- Consistently achieved top ranking in revenue and profit growth.
- Leveraged strategic planning to penetrate key accounts.
- Met and exceeded revenue goals by 30% through generating new leads and identifying new clients.
- Met with customers to discuss and ascertain needs, tailor solutions, and close deals.
MT Washington TavernMt. Washington - 21209 ($5.99 - Delivery), MD
Bartender
03.2012 - 11.2012
Job overview
- Kept bar presentable and well-stocked to meet customer needs.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Set up bar for operation, obtained cash bank and stocked service bar.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled simultaneous customer, team and business needs while avoiding unnecessary delays or errors.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Polished glassware, bussed tables and removed debris to keep customer areas clean.
- Assisted servers with specialty drinks orders by preparing on-demand items without delay.
- Operated efficiently in high-volume setting to prepare and serve more than 150 drinks per hour.
- Managed cash and bar revenue during special promotions or sporting events.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Developed new signature cocktails to support bar marketing brand and increase profits.
- Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.
- Orchestrated numerous private parties, business meetings and formal engagements.
BFPE InternationalChesapeake, VA
Sales Representative
07.2007 - Current
Job overview
- Increased sales by offering advice on purchases and promoting additional products.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Trained and mentored new sales representatives.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Organized sales paperwork, presented proposals and finalized contracts.
- Attended advanced training sessions and conferences to increase product knowledge and productivity.
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Expanded customer base and boosted profit within product line.
- Exceeded goals for new accounts in single sales cycle.
- Created strategies to develop and expand sales of services to existing customer which resulted in significant increase in annual revenue.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Set up calendar with customer birthdays and other special events for personal touch.
- Maintained book of business valued at $[Amount].
BFPE INternationalHanover , MD
Designer
06.2005 - 06.2007
Job overview
- Developed design deliverables that elevated, differentiated and functioned on-brand and on-strategy.
- Obtained approval of concepts by submitting rough drafts to management or to client.
- Planned project concepts by researching and studying information.
- Maintained consistent use of graphic imagery in materials and other marketing outreach.
- Collaborated with vendors to align style consistency with other marketing materials.
- Created over 350 visual concepts either by hand or with assistance of computer programs between 05and07
- Consulted with production managers to identify design requirements for each project.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Developed and maintained courteous and effective working relationships.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
The Mt. Washington TavernBaltimore, MD
Bartender / Server
02.2000 - 03.2005
Job overview
- Greeted guests in timely and professional manner.
- Carefully followed safety and sanitation policies handling food and beverages.
- Managed strict beverage control to minimize waste.
- Closed out cash register and prepared cashier report.
- Consistently used suggestive selling techniques.
- Upheld strict cash handling procedures.
- Contributed to service that earned a stellar review in Baltimore Magazine
- Maintained consistent, regular attendance record.
- Consistently hit and exceeded sales goals by 20%.
BFPE InternationalHanover , MD
Technical Support Specialist
06.1998 - 06.2000
Job overview
- Organized work to meet demanding production goals.
- Executed diagnostics, troubleshooting and evaluations on Fire Alarm Systems, Sprinkler Systems and Suppression systems.
- Set up and performed test activities.
- Completed job reports and logs immediately following service calls.
- Read manuals and manufacturer instructions to install and troubleshoot devices.
- Conducted tests of components and systems to evaluate performance and identify concerns.
- Performed routine maintenance on Notifier and Siemens equipment for manufacturing operations.
- Applied strong mathematical knowledge and used various math applications.
- Supported engineers and architects in design of facilities, infrastructure and systems through 3D modeling and drawings.
Education
Baltimore International CollegeBaltimore, MD
Associate of Applied Science from Restaurant Managment
Skills
- Persuasive negotiator
- Positive outlook
- Excellent communication skills
- Excellent work ethic
- Customer service
- Client development
- Professional sales proposal creation
- Motivated team player
- Proficiency with CRM systems
- Self-motivated
- Developing local contracts
- Interpersonal skills
- Social media
- Artist negotiation
- Talent scouting
Timeline
Residential Sales Consultant
Ehrlich
08.2023 - Current
Business Development Manager
Reff Services
03.2022 - 01.2023
Senior Sales Representative
CARE Property Services
10.2020 - 12.2021
Key Account Manager
Piedmont Managed Services
12.2017 - 03.2020
Residential Sales & Design Consultant
Brothers Services Company
06.2016 - 05.2017
Owner /Manager Retail
Sweetbriar Ventures LLC
01.2014 - 05.2016
Bartender
MT Washington Tavern
03.2012 - 11.2012
Sales and Service Representative
BFPE International
05.2009 - 02.2014
Sales Representative
BFPE International
07.2007 - Current
Designer
BFPE INternational
06.2005 - 06.2007
Bartender / Server
The Mt. Washington Tavern
02.2000 - 03.2005
Technical Support Specialist
BFPE International
06.1998 - 06.2000
Baltimore International College
Associate of Applied Science from Restaurant Managment
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