Ryan Scotti
Fort Myers,FL
Summary
Committed to delivering high-quality installations efficiently while fostering strong customer relationships by understanding and addressing needs. Proven track record of leading technical teams through complex projects, developing troubleshooting procedures that enhance efficiency and reduce downtime, and promoting a collaborative team environment.
Technical professional with strong background in leading technical teams and optimizing system performance. Proven ability to streamline processes and enhance operational efficiency.implemented troubleshooting procedures, result
Professional technician with deep expertise in troubleshooting, maintenance, and systems optimization. Strong focus on team collaboration, consistently ensuring seamless operations and adaptability to shifting requirements. Proficient in diagnosing technical issues, implementing effective solutions, and driving continuous improvement. Known for reliability, technical acumen, and results-driven approach.
Overview
25
25
years of professional experience
Work History
Lead Technician
Fiber Solutions
04.2022 - Current
- Oversaw daily operations, ensuring adherence to safety protocols and quality standards.
- Trained junior technicians on equipment usage and maintenance best practices.
- Implemented process improvements that enhanced workflow efficiency and reduced downtime.
- Diagnosed complex technical issues, providing effective solutions to minimize service interruptions.
- Repaired, upgraded and inspected electronic, electrical and mechanical systems.
- Adhered to established policies and standards to safely complete projects.
Service Technician
Blue Stream Fiber
10.2022 - 12.2022
- Install, troubleshoot, and repair customer fiber or cable for high-speed internet services in residential customer premises and commercial sites including, equipment
- Conducted routine maintenance and troubleshooting on telecommunications equipment.
- Provided exceptional customer support, ensuring satisfaction during field service visits.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
Cable Technician 3, TV, Phone
Comcast- Northeast Division
08.2000 - 09.2022
- Install, repair, and maintain residential cabling for internet, phone and television
- Including installation of feeder lines that provide cable access to homes and businesses.
- Laying ground cable and setting up associated equipment for customer
- Diagnose, troubleshoot, and fix problems that may arise
- Provide excellent customer resulting in customer satisfaction
- Meet daily and monthly metrics
Education
Certification - Graphic Design
Clark University
Worcester, MA01.1996
General Studies
Middlesex Community College
Bedford, MA01.1995
High School - undefined
Shawsheen Regional Technical High School
Billerica, MA06.1993
Skills
- Testing and repair
- Diagnostic testing
- Safety compliance
- Schematics interpretation
- Mechanical troubleshooting
Languages
English
Full Professional
Timeline
Service Technician
Blue Stream Fiber
10.2022 - 12.2022
Lead Technician
Fiber Solutions
04.2022 - Current
Cable Technician 3, TV, Phone
Comcast- Northeast Division
08.2000 - 09.2022
General Studies
Middlesex Community College
High School - undefined
Shawsheen Regional Technical High School
Certification - Graphic Design
Clark University