Ryan Seeley

• Manage resources effectively by assigning tasks according to individual skillset and availability.
• Provide coaching and feedback to staff on performance issues related to customer service.
• Identify opportunities for process improvements within the team and recommended changes accordingly.
• Define roles and responsibilities for each member of the team so that everyone was aware of their duties.
• Resolve escalated customer complaints in a timely manner.
• Monitor daily operations of the customer experience team to ensure quality standards were met.

• Provided personalized consulting services to non-profit organizations and small businesses.
• Content Creation: Wrote posts, articles, newsletters, communications materials and content for social media channels.
• Social Media Marketing: Created, managed, and grew client's presence through Twitter, Facebook, and other strategically relevant online properties.
• Events and Event Planning: Attended community events representing my clients. Planned and executed community events hosted by my clients.
• Public Relations: Managed incoming media requests and built relationships with community members and partners; created, executed and measured media campaigns.
• Community Relations: Responsible for customer support - handled incoming requests via telephone, email and social media channels and managed any online feedback forums such as Facebook, Twitter and Instagram.
• Communications/Marketing Strategy: Created strategic marketing/communications plans to provide direction for organization's public-facing communications.
• Finance: Assisted clients with financial functions of organization using QuickBooks (AR/AP, Billing, Donations).
• Administrative, marketing and communications projects.
• Program development and management.
• Fundraising and grant writing.
• Volunteer recruitment and management.

• Implemented stories and anecdotes into speeches to make information more entertaining.
• Presented information regarding hemophilia to groups of 25-200 people.

• Updated and maintained membership database on consistent basis.
• Exercised appropriate cost control to meet budget restrictions and maximize profitability.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Created promotional materials and provided insightful information to social media, websites and print media to educate public.
• Recruited new members by networking at community events and distributing promotional materials to attendees.
• Supervised writing of all grant applications and checked information for accuracy prior to submission.
• Oversaw business-wide changes to modernize procedures and organization.
• Defined company roles and responsibilities to establish and enhance processes.
• Maintained P&L and shouldered corporate fiscal responsibility.

• Content Creation: Wrote posts, articles, newsletters, communications materials and content for social media channels.
• Social Media Marketing: Created, managed, and grew MixcroHealth's presence through Twitter, Facebook, and other strategically relevant online properties.
• Events and Event Planning: Attended community events representing MicroHealth. Planned and executed community events hosted by MicroHealth.
• Public Relations: Managed incoming media requests and built relationships with community members and partners; created, executed and measured media campaigns.
• Community Relations: Responsible for customer support - handled incoming requests via telephone, email and social media channels and managed any online feedback forums such as Facebook, Twitter and Instagram.
• Communications/Marketing Strategy: Created strategic marketing/communications plans to provide direction for the organization's public-facing communications.
• Analytics: Used Google Analytics and other measurement tools to provide reports on metrics and continually found new ways to improve those metrics through testing and new initiatives.
• Community Manager March 2016 - March 2017

Managed the Chapter Services division of Western New York BloodCare, Inc., a 501c3 non-profit organization serving an 8 county area of people living with non-malignant bleeding disorders.

• Worked closely with the Executive Director to design, implement and manage the Chapter Services division (a chapter of the National Bleeding Disorders Foundation) for Western New York BloodCare, Inc.
• Responsible for communicating effectively with the Executive Director and Board of Directors by providing , in a timely and accurate manner, all information necessary for te Executive Director and Board to function properly and to make informed decisions.
• Worked with Executive Director to plan and manage the annual budget, including budget preparation, analysis, decision-making and reporting.
• Responsible for the recruitment and management of volunteers.
• Planned, created, implemented and managed program development.
• Conveyed a vision of WNYBC's strategic future to staff, board, volunteers, board and community members.
• Implemented fundraising strategies and donor relations unique to non-profit sector.
• Served as WNYBC's primary spokesperson to the organization's constituents, the national organizations, the media and general public.
• Managed and collaborated with the organization's volunteers.
• Managed various community outreach programs, patient assistance programs and educational programs.