A proven track record of success across a broad range of business landscapes. Found favor and promotion with just about every company ever worked for. A hard worker with strong core values and character. An analytical thinker with a growth mindset, who enjoys problem solving. Works well in a team environment and a strong self starter and manager of time. Reliable, consistent, and trustworthy, who is a confident leader.
Overview
12
12
years of professional experience
Work History
Licensed C-8 Contractor (CEO)
Royalty Concrete Designs
Citrus Heights, CA
03.2016 - 09.2023
Established long-term relationships with clients, resulting in increased repeat business.
Reduced client complaints by implementing a more effective customer service strategy.
Negotiated contracts and agreements with vendors, securing favorable terms for the company.
Consulted with customers to assess needs and propose optimal solutions.
Hired and oversaw subcontractors to meet project needs.
Delivered high-quality work on time and within budget, earning positive feedback from clients.
Developed detailed project proposals that effectively communicated scope, timeline, and deliverables to clients.
Inside Energy Consultant /PM (IEC)
SolarCity (Later Tesla Energy)
Roseville, CA
10.2013 - 01.2016
Participated in continuous training opportunities
Demonstrated creative and efficient use of software tools, analytical methods and computer models to develop solutions to client needs.
Conducted thorough market evaluations and analyzed energy usage patterns to determine potential savings.
Spearheaded site surveys to gather information to generate cost analysis reports.
Leveraged sales CRM software platform to track and notate sales interactions and follow up activities.
Gathered and analyzed field information to assess current costs, problems and potential for energy savings.
Achieved departmental goals by developing and executing strategic plans and performance metrics.
Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Mentored junior team members for company benefit
Improved marketing-through word of mouth business and other innovative approaches
Assisted client in understanding and securing government subsidies to offset initial investment cost
Club Manager/Sales Manager
In Shape Health Clubs
Shingle Springs
09.2011 - 06.2013
Enhanced club membership by implementing targeted marketing strategies and exceptional customer service.
Cultivated positive relationships with local businesses to create mutually beneficial opportunities
Oversaw and handled customer complaints in response to a $2,000,000 club renovation
Increased revenue through strategic pricing structures, upselling, and improved member retention rates.
Collaborated with other departments to ensure consistent delivery of high-quality services across all aspects of the club's operations.
Maintained accurate records, reporting systems, and financial documentation to ensure transparency
Consistently interviewed, hired, and trained club staff to ensure high quality talent pool for employees
Coached and counseled sales team in sales process, pipeline management, and assisted with closing efforts while helping sales reps. reach goals
Collaborated with upper management to implement and continuous improvements and exceed team goals.
Conducted and ran weekly department head meeting to strategize and communicate best practices