Ryan Serra
Azalea
Summary
Detail-oriented dispatcher with over 9 years of experience in logistics and transportation. Committed to ensuring timely delivery and exceptional customer support. Adept at coordinating schedules, communicating with drivers, and ensuring timely deliveries. Strong focus on team collaboration and achieving results, reliable and adaptable to changing needs. Skilled in problem-solving, multitasking, and using dispatch software to enhance operational efficiency.
Overview
16
16
years of professional experience
Work History
NW Dry Van Dispatcher
A&M Transport LLC
Glendale, OR
07.2017 - Current
- Coordinated daily dispatch operations to optimize route efficiency and delivery timelines.
- Managed communication between drivers and clients to ensure timely updates on delivery statuses.
- Utilized transportation management systems to track shipments and monitor logistics performance.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of 30+ fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Analyzed customer feedback and provided solutions to improve customer service.
- Assisted in resolving customer complaints and grievances.
Commercial Truck Driver
A&M Transport LLC
Glendale, OR
07.2010 - 07.2017
- Operated commercial vehicles safely across varied routes and terrains.
- Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
- Managed delivery schedules to optimize route efficiency and minimize delays.
- Maintained accurate logs of driving hours, mileage, and fuel consumption.
- Collaborated with dispatch teams to communicate real-time status updates on deliveries.
- Implemented best practices for load securing to enhance cargo safety during transport.
- Demonstrated commitment to safety regulations by consistently updating knowledge on changes in legislation, policies, or guidelines affecting trucking operations.
- Coordinated effectively with shippers, receivers, brokers, or other relevant stakeholders to ensure smooth logistics handling during each trip.
- Obtained receipts or signatures for delivered goods and collected payment for services when required
- Assisted with loading and unloading of cargo when necessary, using proper equipment and techniques to maintain safety standards at all times.
- Provided reliable transportation of goods over long distances by maintaining a clean driving record and adhering to company guidelines for rest breaks, hours of service, or other relevant factors within the industry.
Education
No Degree -
Rogue Community College
Grants Pass, ORHigh School Diploma -
Grants Pass High School
Grants Pass, OR06-1999
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
- Attention to detail
- Dispatch software
- Dispatching procedures
- Dispatch coordination
- Schedule management
- Prioritizing calls
- Problem-solving
- Incident reporting
- Multitasking and organization
- Record keeping
Timeline
NW Dry Van Dispatcher
A&M Transport LLC
07.2017 - Current
Commercial Truck Driver
A&M Transport LLC
07.2010 - 07.2017
No Degree -
Rogue Community College
High School Diploma -
Grants Pass High School