Ryan Serrano
Wrecker Operator
El Paso,TX
Summary
Reliable employee seeking an opportunity in a office position. Offering excellent communication and good judgment.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
12
12
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Heavy Duty Wrecker Operator
Roger Alba Towing
El Paso, TX
08.2021 - Current
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Answered roadside assistance calls for tows and other vehicle support, as well as an emergency responder for surrounding cities and counties in and around El Paso county.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Invoiced, collected monies due and settled accounts with customers each day.
- Operated with safety and skill to avoid accidents and delays.
- Maintained communication with customers and manager to ensure safety of personnel and equipment.
Breakdown Coordinator
Legend Transportation
Rancho Cucamonga, CA
07.2020 - 08.2021
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Tracked and prepared quarterly reports to present to leadership.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Interviewed, hired and trained new employees for production positions.
- Monitored expenditures to mitigate risk of overages.
- Repaired equipment to keep jobs moving smoothly, informing maintenance department of major machinery failures.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
- Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Local Driver
ITS Transportation
El Paso, TX
02.2020 - 07.2020
- Minimized company liability and risks to loads by obeying traffic laws.
- Kept detailed records of deliveries and pickups
- Completed routine maintenance on truck to keep in working order.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Inspected trucks and trailers before each trip to assess safety and identify maintenance concerns.
- Maintained communication with dispatch to relay delays, receive route and adjust plans to meet daily targets.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
Equipment Controller
Mesilla Valley Transportation
El Paso, TX
09.2019 - 02.2020
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Monitored company inventory to keep stock levels and databases updated.
- Complied with truck driving rules as well as company policies and procedures regarding safe vehicle operations.
- Maintained telephone and radio contact with supervisor to receive delivery instructions.
- Completed daily inspections, basic maintenance and common repair actions to keep equipment operating at full capacity.
- Documented mileage, deliveries, pickups, customer issues and damages.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
Local Delivery Driver
Cardinal Health
Ontario, CA
05.2017 - 10.2018
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Completed paperwork using neat and legible handwriting.
- Completed on-time deliveries by choosing best and most efficient routes.
- Verified daily deliveries against shipping instructions before delivering to customers.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Worked scheduled hours as required and took on available shifts during holidays and busy periods.
Sergeant/E-5
United State Marine Corps
Camp Pendleton, CA
08.1999 - 04.2007
- Planned, scheduled and supervised work of 30 subordinates.
- Collected information about enemy strengths, movements and activities.
- Produced multi-source intelligence reports and products for different agency customers.
- Verified visitor security clearances and eligibility for access into SCIFs.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution during operations.
Education
Associate of Science - Electronic Engineering
ITT Technical Institute
West Covina,CA 08.1997 - 06.1999
Bachelor of Science - Criminal Justice
University of Phoenix
03.2010 - 06.2014
Bachelor of Arts - Business Administration
Western Technical College
El Paso, TX 10.2019 - 06.2020
Skills
Self-Motivated
undefinedCertification
Microsoft Word
Timeline
Heavy Duty Wrecker Operator
Roger Alba Towing
08.2021 - Current
Breakdown Coordinator
Legend Transportation
07.2020 - 08.2021
Bookkeeping
03-2020
Local Driver
ITS Transportation
02.2020 - 07.2020
Microsoft Word
12-2019
Bachelor of Arts - Business Administration
Western Technical College
10.2019 - 06.2020
Equipment Controller
Mesilla Valley Transportation
09.2019 - 02.2020
Local Delivery Driver
Cardinal Health
05.2017 - 10.2018
Bachelor of Science - Criminal Justice
University of Phoenix
03.2010 - 06.2014
Sergeant/E-5
United State Marine Corps
08.1999 - 04.2007
Associate of Science - Electronic Engineering
ITT Technical Institute
08.1997 - 06.1999
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