Ryan Shannon
Summary
Professional contractor with robust experience in delivering high-quality results in diverse projects. Excellent at collaborating with teams and adapting to changing needs, ensuring consistent delivery of objectives. Skilled in project management, strategic planning, and problem-solving, with focus on achieving measurable results. Known for reliability, versatility, and strong work ethic.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Independent Contractor
Uber And Lyft
11.2017 - Current
- Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
- Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
- Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.
- Increased client satisfaction by delivering high-quality projects on time and within budget constraints.
- Adapted quickly to changing demands or unforeseen challenges within a project''s scope without compromising results.
- Developed effective improvement plans in alignment with goals and specifications.
Armed Transport Guard
Brinks Armored
01.2015 - 10.2017
- Deliver or pick up and reconcile the valuables at a customer's location
- Maintain radio communication with the vehicle crew and dispatch personnel to ensure a secure transaction
- Maintain the highest degree of security and control of the customer shipment at all times
- Maintain a courteous and professional demeanor while performing daily customer interactions
- Remain alert and prepared at all times, not only protecting the crew or premises against attack, but also watching for the accidental mishandling of packages that might result in a loss
- Assisted in emergency situations by remaining calm under pressure, following established protocols, and providing support to first responders.
Security Officer
Total Marine Security
05.2012 - 12.2015
- Escort or drive motor vehicle to transport individuals to specified locations or to provide personal protection
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises
- Reporting to the Company Security Officer any deficiencies and non-conformities identified during internal audits, periodic reviews
- Acted quickly during emergencies to reduce opportunity for damage and injury.
- Reported suspicious activities and persons to law enforcement.
Security Officer
Mustang Security and Investigations Inc.
12.2011 - 05.2012
- Answer alarms and investigate disturbances
- Will make sure everyone entering the bank has legitimate banking business.
- Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
Security Officer
Houston Central ADL Patrol
05.2010 - 09.2011
- Report all violations and suspicious behaviors to supervisors, verbally or in writing.
- Circulate among visitors, patrons, or employees to preserve order and protect property.
- Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
Security Officer
San Jac Security Inc.
01.2009 - 05.2010
- Patrol industrial or commercial premises to prevent and detect signs of intrusion and ensure security of doors, windows, and gates.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Stocker
Wal-Mart
08.2007 - 11.2008
- Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.
- Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.
- Keep records on the use and/or damage of stock or stock handling equipment.
Waiter
Mo’s BBQ
07.2006 - 05.2007
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Collect payments from customers.
- Clean tables or counters after patrons have finished dining.
Education
Bachelor of Science - Criminal Justice Administration
University Of Phoenix
Houston, TX05-2028
Basic Peace Officer Training Academy - undefined
University of Houston Downtown
Houston, TX06.2013
Skills
- Client relationship building
- Workload management
- Deadline adherence
- Safety compliance
- Cross-functional coordination
- Multitasking and organization
- Client communication
- Invoicing and billing
- Analytical thinking
- Conflict resolution
Certification
- Aerosol Weapons OC Training March 2012
- TWIC Card May 2012
- Commissioned Security Officer February 2009
Timeline
Independent Contractor
Uber And Lyft
11.2017 - Current
Armed Transport Guard
Brinks Armored
01.2015 - 10.2017
Security Officer
Total Marine Security
05.2012 - 12.2015
Security Officer
Mustang Security and Investigations Inc.
12.2011 - 05.2012
Security Officer
Houston Central ADL Patrol
05.2010 - 09.2011
Security Officer
San Jac Security Inc.
01.2009 - 05.2010
Stocker
Wal-Mart
08.2007 - 11.2008
Waiter
Mo’s BBQ
07.2006 - 05.2007
Basic Peace Officer Training Academy - undefined
University of Houston Downtown
Bachelor of Science - Criminal Justice Administration
University Of Phoenix