Ryan Shaver
Clermont,FL
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Territory Sales Representative
Midwest Fastener
2023.12 - Current
- Enhanced product knowledge among customers by conducting informative presentations and demonstrations.
- Optimized route planning for account visits, reducing travel time and allowing for increased face-to-face interactions with clients.
- Established trust with clients through consistent follow-ups, leading to long-term partnerships and repeat business.
- Boosted sales in assigned territory by developing and maintaining strong relationships with key clients.
- Proactively negotiated profitable contracts for product lines and performed cold-calling to senior leadership to expand territory sales.
- Selected correct products based on customer needs, product specifications and applicable regulations.
Assistant Store Manager
Ace Hardware
2022.01 - 2023.07
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
Assistant Manager
Ace Hardware
2019.09 - 2022.01
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Education
Associate of Arts - General Studies
Lake-Sumter State College
Leesburg, FL06.2020
Skills
- Sales strategy development
- Product Knowledge
- Territory Management
- Lead Generation
- Customer training
- Customer Service
- Teamwork and Collaboration
- Time Management
- Excellent Communication
Certification
- Licensed Real Estate Appraiser Trainee - 08/09/2023-11/30/2024
Volunteering
Over 4 years of volunteering as worship leader for church playing guitar.
Timeline
Territory Sales Representative
Midwest Fastener
2023.12 - Current
Assistant Store Manager
Ace Hardware
2022.01 - 2023.07
Assistant Manager
Ace Hardware
2019.09 - 2022.01
Associate of Arts - General Studies
Lake-Sumter State College
- Licensed Real Estate Appraiser Trainee - 08/09/2023-11/30/2024
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