Ryan Shoffner
Monterey,CA
Summary
Accomplished professional with a strong background in customer service and operations. Known for effective communication and conflict resolution skills, dedicated to enhancing client experiences and driving team success.
Overview
11
11
years of professional experience
2015
2015
years of post-secondary education
Work History
Store Manager
Marina Spirit
Marina, California
10.2021 - Current
- Managed daily store operations and staff scheduling efficiently.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Oversaw inventory management and stock replenishment processes.
- Resolved customer inquiries and complaints to maintain satisfaction.
- Recruited, trained and supervised new employees.
Front Desk Agent
Springhill Suites By Marriott
Marina, California
01.2020 - 10.2021
- Greeted guests warmly and ensured smooth check-in procedures.
- Managed reservation systems to optimize room assignments and availability.
- Assisted guests with inquiries and resolved issues promptly and professionally.
- Trained new front desk staff on procedures and customer service standards.
- Answered phones, responded to inquiries, and took messages.
Front Desk Manager
Monterey Beach Dunes Inn
Marina
11.2017 - 12.2019
- Managed front desk operations and ensured smooth guest check-in and check-out processes.
- Oversaw staff scheduling and training to maintain high service standards.
- Handled guest inquiries and resolved issues promptly and professionally.
- Utilized reservation systems to manage bookings effectively.
- Answered phone calls and responded to inquiries from guests or other departments in a professional manner.
Automotive Service Advisor Assistant
Peninsula Chevrolet and Cadillac
Seaside, California
01.2015 - 10.2017
- Assisted in scheduling appointments for customers and kept track of customer records.
- Assisted Service Advisors in preparing detailed invoices for repairs completed on vehicles.
- Greeted customers, provided information about services and products offered by the automotive service center.
- Inspected vehicles for signs of damage or wear and tear.
- Conducted test drives before and after repair services.
- Conferred with customers to obtain descriptions of vehicle problems and discuss work or future repair requirements.
Education
Marina High School
Marina, CASkills
- Inventory management
- Customer service initiatives
- Conflict resolution
- Effective communication
- Documentation and reporting
- Operations
- Client relationship management
- Appointment scheduling
- Operating systems
- Quick learner
Timeline
Store Manager
Marina Spirit
10.2021 - Current
Front Desk Agent
Springhill Suites By Marriott
01.2020 - 10.2021
Front Desk Manager
Monterey Beach Dunes Inn
11.2017 - 12.2019
Automotive Service Advisor Assistant
Peninsula Chevrolet and Cadillac
01.2015 - 10.2017
Marina High School