Ryan Shutes
Blackfoot,ID
Summary
Experienced professional with 5 years of SaaS implementation and project management experience. Known for successfully handling all types of issues and recognized for effective problem-solving and goal-oriented planning skills. Proactive and goal-oriented, excelling in time management and problem-solving. Reliable, adaptable, and quick to learn and apply new skills. Committed to driving team success and contributing to organizational growth. Experienced in navigating challenges with a strong problem-solving approach. Creative and results-oriented mindset adds value to new tasks. Organized and dependable, excelling at managing multiple priorities with a positive attitude. Willing to take on added responsibilities to meet team goals. Proven track record in leading complex implementation projects, prioritizing cross-functional team collaboration to achieve results, deliver complex solutions, and improve operational efficiencies.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Partner Implementation Manager
First American Docutech
09.2020 - Current
- Oversee implementation projects with companies looking to use our document generation services including troubleshooting issues, answering questions, and providing guidance.
- Review tasks from Clients and Partners when they are experiencing issues. Troubleshoot the reported issues and present resolutions.
- Document Process, Procedures, and Job Aids.
- Assist with new Partner Implementations that are integrating to use First American Docutech.
- Provide proactive feedback to Partners regarding new offerings, changes, and appropriate documentation.
IT Backup Operator/Helpdesk Analyst
Mountain View Hospital
10.2019 - 09.2020
- Installed and configured backup software on servers, switches, and databases and maintained those backups in compliance with federal law. Backups were configured in both physical and virtual environments.
- Configured and implemented schedules for daily, weekly, and monthly backups for full and incremental backups.
- Tested backed up data for accuracy and completeness.
- Assist callers in resolving IT problems including network, email, printing.
- Assist other IT departments in resolving more complex problems for systems, applications, and security.
- Deploy equipment to departments as needed.
- Weekly maintenance of Fax Server, Login Reports for Electronic Medical Records, and training.
Storekeeper
State Hospital South, Idaho Department of Health and Welfare
08.2017 - 10.2019
- Purchase equipment and supplies for the hospital
- Track inventory, issuing supplies to the different departments.
- High level of fiscal responsibility to maintain budgets and custodian of state money.
Education
Bachelor of Science - Information Technology with a concentration in Network and Telecommunications
Southern New Hampshire University
Manchester, NH06.2019
Skills
- CompTIA CySA certification
- Technical support for hardware and software installation
- Network configuration and management
- Proficient in XML and JSON file management
- Develop IT integration solutions for third-party vendors
- Leadership expertise
- Oversee project implementation from start to finish
- Organizational documentation development
- Microsoft Office Suite
Accomplishments
- Successfully developed and documented integration program.
- Contributed to the development of tools/resources for improved team efficiency and cross training.
Certification
CompTIA CySA+ certified.
Timeline
Partner Implementation Manager
First American Docutech
09.2020 - Current
IT Backup Operator/Helpdesk Analyst
Mountain View Hospital
10.2019 - 09.2020
Storekeeper
State Hospital South, Idaho Department of Health and Welfare
08.2017 - 10.2019
Bachelor of Science - Information Technology with a concentration in Network and Telecommunications
Southern New Hampshire University
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