Ryan Sikes

-Managed 3 national program with CAPEX/ OPEX responsibilities in excess of $50M.
-Relationship management & renewal negotiations of 2,000(+) contractual agreements
-Vendor onboarding and management
-Implementation of new practices & policies that drive business decisions for efficiencies that drive
cost optimization
-Project management lifecycle end-to-end
-Engage cross-functional teams to solve complex problems- C-suite level, sales, operations, IT, &
engineering
-Managed and motivated employees to be productive and engaged in work.
-Accomplished multiple tasks within established timeframes.

-Managed 750+ contractual agreement obligations.
-Coordinated conflict resolution between various internal and external customers
-Execute processes to streamline workflows
-Instituted company-wide change of process for inbound applications
-Accomplished multiple tasks within established timeframes.
-Maintained professional, organized, and safe environment for employees and patrons.
-Resolved staff member conflicts, actively listening to concerns and finding appropriate middle
ground.

-Field audits of the Central Offices, Cell Sites, and Customer premise equipment
-Upgraded network software and hardware for optimized performance.
-Reviewed logs for all networking devices for unresolved abnormalities and problems.
-Review and provide feedback for all practices and procedures that are revised or created for
Network Operations
-Work directly with field teams to troubleshoot and resolve any issues such as noise mitigation,
power influence, etc
-Became regional SME for FTTX (Fiber-to-the-X) deployments across region.
-Troubleshot and maintained networking devices and infrastructure across enterprise.
-Diagnosed system hardware and software problems using advanced root-cause analysis.
-Communicated with vendors to resolve network outages and periods of reduced performance.

-Implemented organizational systems to maximize plant efficiency.
-Located and resolved problems with team production and performance to maintain consistent
quality levels.
-Coached employees on company standards and efficiency.
-Created environment for idea creation and team synergy which drove customer service impacts
-Job duties included supervising technicians that maintained and installed outside plant facilities
for all CenturyLink services for small business and local customers.
-Monitored safety practices and made changes or recommendations.
-Supervised day-to-day functions of plant.

-Review and provide feedback for all practices and procedures that are revised or created for
Network Operations
-Trained and mentored competent and flexible workforce to meet project needs and promote
positive work environment.
-Performed preventative maintenance to keep tools and equipment functional.
-Reviewed technical drawings developed by CAD technicians and drafters.
-Prepared action plans for problematic processes and assets.
-Read and interpreted blueprints, technical drawings, schematics, and computer-generated reports.
-Provided input to team lead regarding areas for process and procedural improvement.
-Developed cost estimates and project specifications for proposals.
-Wrote, reviewed and edited technical document in accordance with template requirements.
-Work directly with field teams to troubleshoot and resolve any issues such as noise mitigation,
power influence, etc
-Became regional liaison for FTTT (Fiber-to-the-Tower) deployments across region.