Summary
Overview
Work History
Education
Skills
Timeline
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Ryan Simmons

Ryan Simmons

Moody,AL

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

19
19
years of professional experience

Work History

Operational Manager

G6 Hospitality
08.2016 - 12.2024
  • Improved team productivity through effective communication, training, and performance evaluations.
  • Managed budgets for multiple projects, ensuring timely delivery and cost control.
  • Increased customer satisfaction with consistent quality control measures and proactive issue resolution.
  • Developed strong relationships with vendors, resulting in better pricing negotiations and improved service levels.
  • Collaborated with executive leadership to develop strategic plans aimed at achieving long-term organizational growth and success.
  • Mentored staff members on best practices, fostering a culture of continuous improvement within the organization.
  • Coordinated efforts among various departments to effectively manage resources and meet project deadlines consistently.
  • Conducted regular risk assessments to proactively identify potential issues affecting operations or financial stability.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Reported issues to higher management with great detail.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.

Personal Assistant

Vitality Wellness LLC.
05.2009 - 06.2016
  • Maintained appropriate filing of personal and professional documentation.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Answered phone calls and addressed customer questions and concerns to promote satisfaction and continued business.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Provided general administrative support including scheduling meetings, making travel arrangements and managing documentation.
  • Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
  • Attended meetings, took notes and tracked action items.
  • Served as point of contact between clients and managerial staff.
  • Served as first point of contact for incoming visitors or phone calls, ensuring prompt responses or directing inquiries appropriately.
  • Used discretion when handling confidential information.
  • Kept detailed track of household and maintenance inventory and schedules.

Costumer Experience Supervisor

Old Navy Inc
09.2005 - 04.2009
  • Leveraged advanced communication skills to effectively manage challenging customer situations, leading to increased trust and satisfaction.
  • Coordinated cross-functional teams to address complex client issues promptly, ensuring comprehensive solutions were provided every time.
  • Collaborated with other departments to ensure seamless communication and support for customers throughout the entire purchasing process.
  • Effectively managed escalated customer situations, working towards mutually agreeable resolutions while maintaining professionalism at all times.
  • Led a team of customer service representatives, fostering a supportive environment that encouraged growth and development.
  • Boosted overall productivity within the department through effective delegation of tasks based on individual strengths and skill sets among team members.
  • Enhanced the quality of client interactions by regularly updating reference materials used by staff during consultations and troubleshooting scenarios.
  • Initiated successful loyalty program that resulted in increased repeat business from existing customers.
  • Analyzed customer feedback data to identify trends and areas in need of improvement, informing future strategies and initiatives.
  • Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.

Education

Diploma -

Pascagoula High School
Pascagoula, MS
05.2005

Skills

  • Customer Service
  • Effective leader
  • Operations Management
  • Hiring and Onboarding
  • Decision-Making
  • Team Leadership
  • Relationship Building
  • Employee Relations
  • Performance Evaluation and Monitoring
  • Employee Motivation
  • Administrative Management
  • Inventory Management
  • Data Analysis
  • Employee reviews
  • Records Organization and Management
  • Management Team Building
  • Staff training/development
  • Employee Development
  • Customer Service Management
  • Performance Evaluations
  • Customer Relations
  • Business Leadership
  • Training Management
  • Teamwork and Collaboration
  • Desktops, Laptops, and Mobile Devices
  • Customer Retention
  • Human Resources

Timeline

Operational Manager

G6 Hospitality
08.2016 - 12.2024

Personal Assistant

Vitality Wellness LLC.
05.2009 - 06.2016

Costumer Experience Supervisor

Old Navy Inc
09.2005 - 04.2009

Diploma -

Pascagoula High School

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Ryan Simmons