Ryan Simmons
Des Moines,WA
Overview
3
3
years of professional experience
Work History
Head Receptionist
Salon Michelle
06.2021 - 07.2022
- Handle core financial documents for inventory keeping
- Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
- Acted as first point of contact and set appointments for prospective clients.
- Helped run a community event, organizing a team of 10 people to service 200+ community members
- Handled assignments independently with good judgement and critical thinking skills.
- Helped organize and maintain inventory of 300-350 items
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
E-Commer
Fred Meyers
10.2020 - 06.2021
- Opening E-commerce department by processing tickets, issuing hand held Point of Sale devices and assigning employees to dedicated duties
- Using a Point of Sale system to assemble customers online orders and process payment
- Deliver orders to vehicles maintaining a positive customer service relationship with customers
- Answering phones and clients' questions while working in a high-stress environment
- Lead the department during Thanksgiving with only 3 weeks of experience
- Received recognition from higher management for excellent customer service
- Helped train 4 employees out of a 12 employee department
Receptionist
Third Dimension Salon
08.2019 - 02.2020
- Developed relationships with guests to meet client needs and encourage repeat service.
- Listened closely to customer complaints and responded appropriately to issues.
- Communicated with salon team members if clients canceled or changed appointment times.
- Organized, maintained and updated information in computer databases.
- Confirmed appointments, communicated with clients, and updated client records.
- Achieved specified sales targets by promoting special treatments, additional services, and products.
- Handled payments and processed credit card transactions.
Education
Bachelor of Arts - Accounting
Western Washington University
Bellingham, WA06.2024
Skills
- Seal of Biliteracy in Spanish
- Certified in Microsoft Suite Business: Word, Powerpoint, Excel
- Multitasking Abilities
- Analytical Thinking
- Supervision and leadership
- Excellent Communication
Timeline
Head Receptionist
Salon Michelle
06.2021 - 07.2022
E-Commer
Fred Meyers
10.2020 - 06.2021
Receptionist
Third Dimension Salon
08.2019 - 02.2020
Bachelor of Arts - Accounting
Western Washington University