Ryan Simpson
Atlanta,GA
Summary
Technical Support Engineer with 7 years of experience in Modern Software as a Service, data systems, and developing support tooling. Skilled in database design, data analysis, and modern cloud computing functionality. Proficient with the JavaScript React framework, having built and modified an internal front end for surfacing and analyzing collected customer data. A self-driven problem solver, able to quickly adapt, learn, and thrive in new environments. Ready to leverage skills and contribute to the engineering team's customer focus with a focus on attention to detail.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Technical Support Engineer
Intuit Mailchimp
06.2019 - Current
- Designed, develops, and maintains Javascript and PHP based tools for Customer Success, including customer feedback loop functions, database management, and API services
- Works closely with multiple engineering teams, including Monetization and Finance Operations, in contributing to issue refinement and prioritization sessions
- Works in sprints with other TSEs to deliver new Support Tooling features and data analysis for leadership stakeholders
- Serves as an 3rd level support and educator to Customer Success by identifying, researching, testing, and documenting bugs and user feedback
Billing Analyst
Intuit Mailchimp
02.2018 - 06.2019
- Displayed extensive knowledge of Mailchimp’s billing systems and payment processes, helping to educate customers and teammates alike in policy and expected app functionality
- Specialized in tax exemption verification, fraud detection and prevention, and invoice preparation for high-value customers
- Maintained strict confidentiality with all personal data as per company guidelines
Medical Office Manager
Highlands Regional Medical Center
08.2016 - 02.2018
- Responsibilities included the oversight and management of multiple staff members including clerical, medical, and technical, so as to oversee and maintain an organized day-to-day schedule and operation of a medical office
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations
Claim Preparation and Billing /Senior Medical Coding Specialist
Highlands Regional Medical Center
05.2013 - 02.2018
- Increased reimbursement rates through meticulous attention to detail during medical code assignment and validation processes.
- Collaborated with healthcare providers to obtain clarifications on documentation, resulting in improved clinical data quality.
- Assisted in the implementation of electronic health record systems, contributing to streamlined workflows and enhanced patient care coordination efforts among healthcare providers.
Patient Discharge Coordinator
Highlands Regional Medical Center
04.2010 - 05.2013
- As the last point of contact in a medical visit, was responsible for ensuring that the patient was fully insured, approved, and scheduled for any ordered medical procedures.
- Enhanced patient satisfaction by providing comprehensive discharge instructions and resources for follow-up care.
- Arranged placement of patients in facilities appropriate for level of care requirements.
Skills
- Relation databases: MySQL, MongoDB
- Data analysis
- API design and integration
- Javascript, React, Redux
- PHP
- Docker and Kubernetes
- Agile development
- Git proficiency
- Amazon Web Services
- Google Cloud Services
Certification
- Front-End Engineer Career Path - Codecademy
- SQL Data Analysis - Codecademy
- Front-End Bootcamp - Degreed
- Docker and Kubernetes Masterclass - O'Reilly
Timeline
Senior Technical Support Engineer
Intuit Mailchimp
06.2019 - Current
Billing Analyst
Intuit Mailchimp
02.2018 - 06.2019
Medical Office Manager
Highlands Regional Medical Center
08.2016 - 02.2018
Claim Preparation and Billing /Senior Medical Coding Specialist
Highlands Regional Medical Center
05.2013 - 02.2018
Patient Discharge Coordinator
Highlands Regional Medical Center
04.2010 - 05.2013
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